Quality Manager

Amcor Flexibles, LLC; Madison (WI); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program & EAP

Health Savings Account/Flexible Spend

Life insurance, AD&D, disability

Parental leave

Retirement savings plan with company 2

Tuition reimbursement

Discretionary annual bonus

Job summary

Amcor Flexibles, LLC is seeking a Quality Manager to lead and improve quality systems, ensuring compliance with ISO, GMP, FDA, and food safety standards. You will guide the quality team, own corrective actions, and serve as a technical resource across operations and development teams.

This role requires 5+ years in manufacturing quality, strong problem-solving skills, and leadership of cross-functional QA activities.

Qualifications

• 5+ years of experience in quality in a manufacturing environment.
• Extensive knowledge and hands-on experience with quality systems and food safety standards.
• Experience in Lean Manufacturing and Six Sigma.
• Knowledge of HACCP/ISO 13485/9001/GMP/FDA requirements.

Responsibilities

• Prioritize safety and adherence to EH&S policies.
• Lead plant quality system and audits as Management Representative.
• Provide leadership to the quality team.
• Support a 24/7 manufacturing facility.
• Oversee testing and data analysis of raw materials and finished products.
• Manage customer complaint program and CAPA, including root cause investigations.
• Ensure compliance to ISO, GMP, FDA and food safety standards.
• Coordinate with Operations, Technical and R&D on new products.
• Maintain lab equipment, calibration, and related supplies.
• Drive continuous improvement in Quality across the plant.

Skills

Problem solving

Coaching

Project management

Team leadership

Education

Bachelor's degree in science or engineering

Tools

Quality system software

Quality engineering tools

Job description

Job Description

The Quality Manager is responsible for developing, improving, implementing, monitoring and maintaining quality systems and supporting processes to ensure compliance to regulatory requirements for the industries we serve. The Quality Manager will provide technical leadership within the Quality discipline, driving adherence to systems and maintaining high levels of customer focus. The Quality Manager is also responsible leading follow-up corrective action and direction of all customer-related quality issues.

What You Get to Do

• Puts safety first in all responsibilities including awareness and adherence to all corporate and site environmental, health, and safety policies.
• Be an active member of the plant leadership team.
• Serve as the "Management Representative" for audits and other related customer and internal quality inquiries.
• Provide leadership to the quality team.
• Must have flexibility to support a 24/7 manufacturing facility.
• Manage Amcor Plant Quality System and maintain registration to chosen quality standards.
• Provide leadership and direction during supplier, internal and customer related quality activities, serving as a technical resource in areas of food safety and company quality programs.
• Ensure that food safety and quality systems satisfy and meet at all times all customer specifications, internal and regulatory requirements (ISO, GMP, FDA, Food Safety, Medical, etc.) applicable to industry.
• Ensuring the accurate and timely testing of raw materials, in process and finished products to meet customer and company quality standards.
• Overseeing the appropriate collection, analysis and distribution of testing data.
• Acting as a technical resource and liaison between the department and operations to address and resolve inquiries and problems.
• Overseeing the maintenance of the lab and related test equipment, including calibration, repair, servicing ordering supplies, training personnel as needed.
• Managing customer complaint program, including responding to customer complaints in a timely manner and participating in formulation of corrective measures.
• Overseeing compliance to corporate quality procedures including prerequisites, HACCP, GMP, and food safety, revising procedures as necessary.
• Works closely with Operations, Technical and R&D on the introduction of new products and processes.
• Manage nonconformities and CAPA system including:
  • Review in-process quality failures and determine the disposition of nonconforming materials.
  • Correspond with customers and suppliers to resolve problems.
  • Lead root cause investigations through to effective long‑term resolutions.
• Instruct plant co-workers and encourage use of problem‑solving and root cause analysis tools, leading by example.
• Develop and implement appropriate in-process quality inspection plans using effective, cost‑conscious methods.
• Establish a culture of continuous improvement in Quality.

What We Value

• 5+ years of relevant working experience and training in Quality in a manufacturing environment.
• Extensive knowledge and hands‑on experience in implementing and maintaining quality system and food safety system standards.
• Experience in Lean Manufacturing, Six Sigma.
• Knowledge of the packaging industry desirable.
• Knowledge of Quality System Software and Quality Engineering tools.
• In‑depth knowledge regulatory requirements for Medical, Pharmaceutical and Food packaging products is required.
• Knowledge of HACCP/FSSC 22000/SQF/BRC/IMS, ISO 13485/9001.

What We Want From You

• Bachelor's Degree in science or engineering or equivalent experience.
• Formal training in problem solving techniques, coaching, facilitating, project management, and team dynamics preferred.

Benefits

• Medical, dental and vision plans.
• Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees.
• Company‑paid holidays starting at 8 days per year and may vary by location.
• Wellbeing program & Employee Assistance Program.
• Health Savings Account/Flexible Spending Account.
• Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits.
• Paid Parental Leave.
• Retirement Savings Plan with company match.
• Tuition Reimbursement (dependent upon approval).
• Discretionary annual bonus program (initial eligibility dependent upon hire date).

Equal Opportunity Employer

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Am-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.