Quality Manager

Franklin Fitch; Foxborough (MA); Hybrid; USD 100.000 - 130.000; Vollzeit

Zusammenfassung

Franklin Fitch in Foxborough, MA is seeking a Quality Manager to lead daily quality operations, oversee supplier quality initiatives, and drive continuous improvement across a consumer products portfolio. You will partner with Product Development, Sourcing, Operations, and Customer Service to ensure products meet quality standards from concept through customer delivery.

This highly collaborative and hands-on role involves mentoring junior staff, reviewing specifications, and coordinating with

Qualifikationen

• 5+ years of quality experience in consumer products.
• Experience with suppliers and cross-functional teams.
• Strong knowledge of quality specs, inspections, testing, and root cause analysis.
• Bachelor's degree or equivalent professional experience.

Aufgaben

• Manage daily quality operations and quality-related activities.
• Review product specifications, inspection requirements, and testing documentation.
• Partner with suppliers to resolve quality issues and implement corrective actions.
• Analyze customer complaints, returns, and defect trends to identify improvement opportunities.
• Support product testing, quality evaluations, and approval processes.
• Collaborate with Product Development, Sourcing, Operations, Customer Service, and Supply Chain teams.
• Maintain quality documentation, procedures, and records.
• Provide quality recommendations related to product releases and supplier approvals.
• Lead continuous improvement initiatives focused on reducing defects and improving customer experience.
• Prepare quality metrics and performance reports for leadership.
• Mentor and support junior quality team members.
• Travel domestically and internationally as required.

Kenntnisse

Quality experience

Supplier collaboration

Cross-functional teamwork

Strong communication

Problem solving

Project leadership

Mentoring

Organizational skills

Ausbildung

Bachelor's degree

Jobbeschreibung

Quality Manager | Hybrid, Foxborough, MA | $100,000 - $130,000

A growing consumer products organization is seeking a Quality Manager to join its Quality team and play a key role in ensuring products meet quality standards from concept through customer delivery.

This is an excellent opportunity for a quality professional looking to step into a broader leadership role, working cross-functionally with Product Development, Sourcing, Supply Chain, and Customer Service while influencing quality decisions across a diverse portfolio of consumer products.

The Opportunity

Reporting to the Director of Quality, you will be responsible for overseeing day-to-day quality operations, supporting supplier quality initiatives, managing product quality issues, and driving continuous improvement efforts across the business.

This is a highly collaborative and hands-on role where you'll work closely with both internal stakeholders and external manufacturing partners to help maintain product quality, improve customer satisfaction, and support successful product launches.

Key Responsibilities

• Manage daily quality operations and quality-related activities
• Review product specifications, inspection requirements, and testing documentation
• Partner with suppliers to resolve quality issues and implement corrective actions
• Analyze customer complaints, returns, and defect trends to identify improvement opportunities
• Support product testing, quality evaluations, and approval processes
• Collaborate with Product Development, Sourcing, Operations, Customer Service, and Supply Chain teams
• Maintain quality documentation, procedures, and records
• Provide quality recommendations related to product releases and supplier approvals
• Lead continuous improvement initiatives focused on reducing defects and improving customer experience
• Prepare quality metrics and performance reports for leadership
• Mentor and support junior quality team members
• Travel domestically and internationally as required

What We're Looking For

• 5+ years of quality experience within a consumer products environment
• Experience working with suppliers and cross-functional business teams
• Strong understanding of quality fundamentals including specifications, inspections, testing, root cause analysis, and corrective actions
• Exposure to a variety of consumer product materials such as metals, wood, plastics, electronics, or household goods
• Ability to make sound quality decisions independently
• Strong communication, organizational, and problem-solving skills
• Experience leading projects, mentoring team members, or supervising staff is highly desirable
• Bachelor's degree preferred or equivalent professional experience

Preferred Experience

• Consumer goods, housewares, retail products, home products, or similar industries
• Experience supporting global supplier networks
• Familiarity with quality testing protocols and product performance evaluation
• Exposure to compliance and regulatory requirements within consumer products

Why Apply?

• Opportunity to join a highly collaborative and growing team
• Broad visibility across product development, sourcing, and operations
• Ownership of impactful quality initiatives
• Clear scope for professional growth and leadership development
• Hybrid working environment with flexibility and strong cross-functional exposure

Travel: Occasional domestic and international travel required