Quality Manager

Trigo; Detroit (MI); On-site; USD 80,000 - 115,000; Full time

Job summary

TRIGO Global Quality Solutions in Detroit, MI is seeking a Quality Manager to drive the quality management system, ensure compliance with ISO/IATF and internal standards, and lead corrective action and continuous improvement efforts.

The role requires travel to sites for audits, interface with customers on quality needs, develop procedures and work instructions, manage documentation, and monitor KPIs and safety commitments across the region.

Qualifications

• Experience in quality operations within automotive/manufacturing environments.
• Strong written and verbal communication skills.
• Ability to lead and manage teams, drive change and meet deadlines.

Responsibilities

• Develop and maintain quality policies, procedures and work instructions.
• Lead internal audits and coordinate corrective actions.
• Interface with customers to address quality needs and requirements.
• Support continuous improvement projects and KPI tracking.
• Manage QMS documentation and reviews; prepare management reports.
• Coordinate Health & Safety activities and ensure regulatory compliance.

Job description

TRIGO Global Quality Solutions is seeking to fill a Quality Manager position in Detroit, MI.

Overall Purpose

The Quality Manager is responsible for ensuring a company's policies and procedures comply with regulatory and ethical standards. Quality Manager will be required to travel within the area to perform regular audits, implement company policies, and design control systems.

The Quality Manager will perform duties at the professional level in some or all of the following functional areas: quality operating system functions, ISO/IATF/AS Technical Specification, employee relations, training, etc. Maintain proper company documentation. Must be sensitive to company needs, employee goodwill, requirements/goodwill, and industry standards.

May Report to

General Manager

Responsibilities

Client relationship & Business development

• Works with support and site teams to standardize and refine existing processes
• Interface with customers for specific quality needs
• Assists support and site teams on specific customer needs and expectations
• Works directly with teams and customers on non-conformance issues
• Assists in maintaining Customer-mandated safety and insurance requirements
• Assists sites and departments in the creation of procedures and work instructions
• Assists region/site with quality related question or issues
• Manage schedules and performs internal audits
• Supports Corrective Action investigation and documentation
• Supports Continuous Improvement projects
• Prepares and chairs Health & Safety Committee meetings
• Analyzes company Health & Safety data
• Assists Health & Safety Committee in reviewing policies and standards
• Complies with local and company Health & Safety legislation, laws, and policies
• Creates and updates core quality system documentation, procedures and work standards
• Establishes and develops Management Reviews
• Assists company in compliance management
• Update and manage the QMS files in the company portal
• Communicates with site and company Management on audit results
• Assists Management in establishing and reviewing company and operational KPIs and other metrics
• Makes specific recommendations based on quality systems needs and metrics
• Analyzes data collected that support the QMS, Quality Policy and Scope of Business
• Recommends, supports and assists Management in driving quality and process improvements and financial waste reduction
• Updates company portal
• Manage the QSM programs, Lead Auditor Trained
• Creates robust documentation management systems using e-tools
• Pursuit of activities required to achieve and maintain ISO9001 registration
• Create electronic work instructions and navigate company websites and portals

Other

• Any other duties as assigned

Knowledge, skills, abilities

Hard Skills

• Proficiency in English
• High-level Microsoft Office capability, including email, Word, and Excel Familiarity of the Windows PC and browser environments
• Strong knowledge of LEAN practices, AutoCAD and 8D
• Six Sigma methodology a bonus
• Ability to read and understand blueprints
• Work Instruction Writing
• Corrective Action Writing
• Leadership skills to conduct workshops and drive continuous improvement
• Excellent problem-solving skills
• Ability to work effectively on a team or individually
• Process Oriented
• High-level communication skills
• Technical writing capabilities

Values and attitudes

Global team spirit

• Team player
• Caring for people
• Open-minded

Excellence

• Reactive
• Resilient to pressure
• Rigorous

Customer focus

• Client oriented
• Reliable & trustworthy
• Flexible

Initiative

• Autonomous
• Innovative
• Daring

Work experience

Overall recommendations

• Heavy Automotive experience in Quality/Operations
• Experience in warehouse operations- sorting, inspection, packaging and shipping (inbound and outbound)
• Strong communication skills- written, computer, verbal
• Expert MS Office software- Outlook, PowerPoint, Excel, Word
• Familiarity with automotive supplier requirements
• ISO/TS 16949, 9001 & IATF Audit experience and / or training
• Efficient time management / multi-tasking / team working skills in a high pressure environment
• Experience with problem solving, statistical, and analytical skills.
• Experience leading and managing employees / teams.
• Experience in Quality Operations
• SQE certification is a plus

Education background

Overall recommendations

• Associate's degree or greater in business management, engineering, or a related field is helpful

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.