Site Manager

Trigo; Detroit (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

TRIGO Global Quality Solutions seeks a Site Manager to support the Metro Detroit area. You will oversee site operations, manage teams, ensure client satisfaction, and drive continuous improvement in site performance.

The role emphasizes relationship building with clients, coordination of resources, and maintaining quality standards in line with customer KPIs. Travel up to 50% may be required, with collaboration across Operations and Quality teams.

Qualifications

• Fluency in local language and English required.
• Proficiency with MS Office (Excel/PowerPoint/Outlook).
• Ability to travel up to 50% and read blueprints/manufacturing data.

Responsibilities

• Be the face of TRIGO on site(s), ensuring client satisfaction and building solid relationships.
• Ensure clear and transparent communication to the client and provide site performance updates.
• Develop business with existing clients, upsell opportunities with support from Sales for quotations.
• Provide site information for new opportunities and assist with quotations insight.
• Monitor regional KPIs, contracts and quality inspections with customer feedback.

Skills

Local language proficiency

English proficiency

MS Office

Work Instruction Writing

Communication

Attention to detail

Project management

Industry software knowledge

Travel 50%

Education

Bachelor's degree in Business Management or related field

Job description

TRIGO Global Quality Solutions has several immediate openings for a Site Manager position to support the Metro Detroit area.

Overall Purpose of a Site Manager

Ensure client overall satisfaction by addressing their needs quickly and effectively

Optimize site performance and efficiency

Organize & coordinate teams at site level to fulfill jobs/work orders, manage the site teams and ensure good social climate on the site/sites

Prepare sites and teams for Technical resource requirements

Support and contribute to the company Quality Policies & QMS

Responsible for managing performance to meet all customer required KPIs

May Report to

Either GM/Director of Operations/Regional Manager

Responsibilities of a Site Manager

Client relationship & Business development

• Be the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management)

• Ensure clear and transparent communication to the client

• Develop business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)

• Provide the sales teams with site information on new client opportunities and insight for the quotations

• Monitor competition (services, prices, etc.) at the site level

• Develop and maintain positive relationship with all 3rd party supplier representatives

Operations

• Estimate job/mission costs as accurately as possible

• Manage space allocation and maintain physical facility as required

• Monitor the regions financials to ensure progress toward set organizational goals

• Monitor regions contracts/missions for proper documentation/information

• Provide quality inspection and auditing results with suggestions and council from the customer quality manager using measuring tools and record of data

• Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information

• Ensure all operational management tools, and monitoring tools are up-to-date, with accurate information

• Ensure compliance with established KPI's

• Implement continuous improvement to optimize services provided and site efficiency

• Demonstrates commitment to reduce the risk of workplace accidents

• Comply with local, customer and company Health & Safety legislation, laws, and policies

• Mitigate nonconformance risk at site

Organization & management

• Ensure staff availability and qualifications to perform the jobs

• Develop, retain, and manage teams

• Partner with recruiting to maintain proper levels of staff, considering turnover and new business

• Motivate employees to perform job tasks that meet or exceed the customer and company expectations

• Partner with Human Resources for counseling's and disciplinary actions at site

Technical

• Analyze technical requirements for customers jobs (existing or upcoming)

• Identify technical resources when needed to anticipate and fully address client needs

• Support development of technical expertise at the site level

• Ability to read blueprints, automated measuring equipment, and factory flow as required

Other

• Any other duties as assigned

Knowledge, skills, abilities

Hard skills

• Full proficiency in local language

• Proficiency in English

• Computer skills – Microsoft Office (basic Microsoft Excel and PowerPoint proficiency) and Outlook

• Work Instruction Writing

• Communication (written and verbal to customers and employees), organizational, interpersonal, and time management skills

• Attention to detail and job diligence

• Proven ability to manage projects to successful completion

• Other Industry specific software experience preferred, but not required

• Ability to travel as required (up to approx. 50%)

Values & attitudes

Global team spirit

• Team player

• Caring for people

• Open-minded

Excellence

• Reactive

• Resilient to pressure

• Rigorous

Customer focus

• Client oriented

• Reliable & trustworthy

• Flexible

Initiative

• Autonomous

• Innovative

• Daring

Work experience

Overall recommendations

• 4+ years of work experience in automotive and/or manufacturing

• Operational/Quality background with overview capabilities

• Management responsibilities (operational and staff management)

• Exposed to client relationships

• ISO and relevant quality experience required

Education background

Overall recommendations

• Bachelor's degree in Business Management or related field preferred or equivalent work experience

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.