Quality Manager

Wanzl North America; Denver (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Wanzl North America is seeking a Quality Manager for the Denver, NC plant to develop, implement, and continuously improve the quality program across production and field activities. The role requires ensuring products and services meet quality standards before market release and coordinating with suppliers and customers to resolve issues.

You will lead a team of Quality Engineers and Technicians, drive root cause analysis, define KPIs, and ensure compliance with ISO/ASTM standards.

Qualifications

• Minimum 5 years of Quality Assurance experience in a consumer product manufacturing environment.
• Experience with fabricated steel products preferred.
• Hands-on manufacturing and field service experience.
• Experience with contract manufacturers, suppliers, distributors, and customers.
• Lean Manufacturing experience; Six Sigma certification preferred.

Responsibilities

• Develop, implement, and maintain a comprehensive QMS for production and field activities.
• Drive a culture of quality excellence and continuous improvement.
• Lead quality inspection and product release programs for incoming, in-process, and finished goods.
• Collaborate with stakeholders to reduce cost of poor quality.
• Partner with Purchasing to define supplier quality requirements; manage CAPA.
• Serve as liaison with customers to ensure specs compliance and resolve quality issues.
• Oversee regulatory compliance and reporting.
• Supervise and develop Quality Engineers and Technicians.

Skills

Quality management

Root cause analysis

Leadership

Communication

MS Office

Quality audits

Education

Bachelor’s degree in Engineering or equivalent technical field

Tools

QMS software

Lean/Six Sigma

Job description

Position Overview

The Quality Manager will be responsible for the development, execution and continuous improvement of the quality program for their assigned focus areas. The Manager will ensure that all company products and services meet quality standards before they go to market.

This position will be located at the plant in Denver NC and will require occasional travel.

Company And Opportunity Overview

WNA’s vision is to be a leading entrepreneurial player in terms of market share, agility, and game-changing solutions. WNA is a solution provider, creating value along the supply chain of our customers, from online purchase to their customers.

WNA is headquartered in the Charlotte Metro Area, North Carolina. With around 500 employees and ~$200M of sales, WNA focuses on the retail and distribution market segments with marquee customers such as Walmart, Amazon, and the majority of large grocers and retailers.

In addition to being the largest manufacturer of shopping carts in North America, WNA has three additional main product segments as well as a Service business, providing turnkey solutions for customer guidance (Access Systems), Shelving & Fixtures, and Material Handling products.

Access Solutions provides sophisticated customer guidance and loss prevention systems for major retailers. With German-engineered products and a strong installed base, this segment focuses on protecting existing market share while expanding into adjacent opportunities in smart retail, autonomous store technology, and digital integration.

Additionally, WNA offers a range of digital solutions integrated into our products, including advanced shopping cart containment systems, smart exit gate technology, and innovations for autonomous and semi-autonomous retail stores. We are continuously expanding and enhancing our digital offerings to meet evolving customer needs and drive industry advancement.

WNA is part of the Wanzl Group, headquartered in Germany, and has 12 plants in 8 countries, providing comprehensive, solutions-driven service and expert knowledge of local markets for customers across the globe through their 360° service.

Duties And Responsibilities

• Drive a culture of quality excellence and continuous improvement.
• Teach and drive a cross-company dedication to effective root cause analysis and action tracking.
• Develop, implement, and maintain a comprehensive Quality Management System (QMS) that supports both production and field activities.
• Determine, Track, and Improve critical KPI’s
• Collaborate with stakeholders to reduce cost of poor quality
• Define and execute quality goals, policies, procedures, and systems aligned with business strategy.
• Establish clear processes, provide training, and ensure site-wide adherence to quality standards.
• Partner with Purchasing to define supplier/vendor quality requirements; oversee resolution of failures with corrective and preventive measures.
• Serve as a key liaison with customers to ensure compliance with specifications and effective resolution of quality issues.
• Lead and maintain quality inspection and product release programs for incoming materials, in-process work, and finished goods.
• Oversee internal and external reporting requirements, including compliance with regulatory standards.
• Recommend, coordinate, and deliver employee quality training initiatives.
• Ensure compliance with national and international standards (e.g., ISO, ASTM, or other applicable standards).
• Directly supervise and develop Quality Engineers, Field Technicians, and Quality Technicians.

Skills And Experience

• Bachelor’s degree in Engineering or equivalent technical field.
• Minimum 5 years of Quality Assurance experience in a consumer product manufacturing environment; experience with fabricated steel products preferred.
• Strong hands-on experience in both manufacturing and field service activities.
• Proven track record collaborating with contract manufacturers, suppliers, distributors, and customers.
• Demonstrated leadership with excellent written and verbal communication skills, including executive-level reporting.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite.
• Experience with quality management systems and quality audits.
• Experience in Lean Manufacturing projects; Lean/Six Sigma certification preferred.
• Ability to travel domestically and internationally (up to 10%).