Quality Manager

Freudenberg Group; Bristol (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Freudenberg Group is seeking a Quality professional in a manufacturing environment in the United States. The role focuses on maintaining and improving the Quality Management System, warranties, KPIs, and corrective actions.

The position requires strong communication, confidentiality, and proficiency in Microsoft Office, with 5 years of Quality experience and a Bachelor's degree. Collaboration with Sales, Engineering, and Operations is essential to drive quality improvements.

Qualifications

• Bachelor's degree required and 5+ years of manufacturing experience.
• 5 years of Quality experience.
• Proficient in standard Microsoft software programs (e.g., MS Office).
• Excellent oral, written, and presentation skills; maintain confidentiality.

Responsibilities

• Develop and improve the Quality Management System and processes aligned with global standards and customer needs.
• Elevate site warranty operations in collaboration with Sales and Engineering & Operations teams.
• Manage KPIs, outline and implement action plans for improvement.
• Define improvement actions with site quality team to support corporate QA initiatives.
• Resolve customer claims through root-cause analyses and corrective actions.
• Analyze customer contracts with Sales to reduce risk; negotiate letters when needed.
• Champion audits (internal, external, customer) and drive cross-site improvements.
• Engage in corporate quality initiatives and deliver comprehensive training across the site.

Skills

Communication skills

Microsoft Office

Confidentiality

Oral & written presentation

Education

Bachelor degree

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Develop and improve Systems and Processes: Improve and maintain the Quality Management System and processes, ensuring alignment with global standards and customer needs

• Elevate Site Warranty Operations: Collaborate closely with Sales to comprehend customer contracts, supplier quality, and warranty requirements, while also partnering with Engineering & Operations Teams on comprehensive warranty return analysis

• Manage Key Performance Indicators: Outline, monitor, and improve Key Performance Indicators, ensuring on-track performance and developing action plans for enhancement

• Define Improvement Actions: Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts

• Resolve Customer Claims: Implement and maintain the Claim Management Process, leading root-cause analyses and corrective actions to resolve customer complaints effectively

• Analyze Customer Contracts: Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction

• Champion Audits: Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross-site audits

• Engages in Corporate Quality Initiatives: Actively participates in scheduled Quality meetings and summits, collaborating with peers and corporate entities to develop and execute process standards and guidelines

• Delivers Comprehensive Quality Training: Ensures the delivery of required Quality training across the site, leveraging internal and external resources to uphold standards and foster continuous improvement

Qualifications:

• Bachelor degree required.

• 5 years of experience in a manufacturing environment.

• 5 years of Quality Experience

• Must be computer proficient in standard Microsoft software programs.

• Must be able to maintain confidentiality in all aspects of the function.

• Must have excellent communications skills (oral, written and presentation) skills. Must be able to maintain effective working relationship with associates, managers along with outside business associates and contacts.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership