Quality Manager

Sonoco; Bradford (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Sonoco is seeking a Quality Role specialist based in Bradford, Iowa, focused on ensuring safety and quality during plant visits. The ideal candidate will have over 3 years of experience in a quality role within a manufacturing environment, strong analytical and communication skills, and leadership experience. Requirements include a degree in a relevant field and ISO9001/14001 experience. This role requires frequent visits to plants and customer locations within Europe.

Qualifications

• Minimum of 3 years’ experience in a quality role within a manufacturing environment.
• High degree of analytical skills with excellent communication.
• Experience in leadership/management.

Responsibilities

• Ensures the safety of colleagues and performs safety observations.
• Maintains Quality and Hygiene management systems.
• Directly involves in customer complaints to establish root cause.

Skills

Analytical skills

Communication skills

Leadership

Quality management

Problem-solving

Interpersonal skills

Education

Degree in a Technical/Manufacturing or Business subject

ISO9001/14001 experience

Tools

Microsoft Office

Customer complaint management software

Job description

Dimensions

Safety is the Company’s number one priority

Quality is a key driver for the business

Key Activities

Quality Activities

• Ensures the safety of themselves and colleagues. Performs safety observations/audits during plant visits, and shares findings and recommendations with plant leadership team.
• Maintenance of Quality and Hygiene management systems. Facilitating internal audits and external certification audits
• Working with other departments to prepare internal policies, procedure and work instructions. Working externally with customers and supplier to agree and prepare standards and specifications.
• Direct involvement in complaints received customers this involves working with Sales, QC and Production colleagues to establish root cause and implementation of corrective Actions. Direct involvement with internal complaints which relate to purchased materials. Liaising with purchasing and suppliers to ensure a investigations result in the implementation of a robust corrective action(s)
• Quality contact for liaising directly with Customer, Sales, Technology and Production to implement New Products, Product Improvements and Cost Reduction programs.
• Demonstrates superior use of Data, Root Cause Analysis and lean tools to improve Quality and eliminate waste. Demonstrates expertise in Process Capability and Statistical Control.
• Analyses all Customer feedbacks for the site to identify trends and provided continuous improvement
• Facilitates the setting of Plant Quality Objectives and trains, coaches, mentors Plant Quality personnel, and other departments, in Quality tools and processes.
• Daily, weekly, monthly and annual reporting using meaningful KPI’s and scorecards
• Representing Quality in the management team of the plant

Person Specification

Qualifications and Knowledge

Required: Degree in a Technical/Manufacturing or Business subject. ISO9001/14001 experience.

Desirable: Experience in a fast moving manufacturing environment, NEBOSH qualified. Experience of BRC/Iop food or food packaging requirements. TS 16949 OR IATF 16949 experience.

Key Measurables

• Customer complaints/ Supplier complaints / quality costs internally and externally
• Passing ISO, BRC/IoP and customer audits
• Management of team
• 5S of QA department

Skills and Experience

Required: Minimum of 3 years’ experience in a quality role within manufacturing environment. High degree of analytical skills with excellent communication. Experience in Leadership/ Management.

Knowledge of SPC and control cards.

Excellent Computer Skills, Experience In Microsoft Office And Email.

Experience of customer complaint management software.

Experience with 8D, Ishikawa and 5 Why.

Desirable: Six Sigma Green Belt.

Familiar with APQP.

Personal Attributes

• Excellent interpersonal and communication skills at all levels
• Logical with attention to detail
• Excellent customer focus
• Extroverted and Enthusiastic with drive for continuous improvement

Working Environment

The position is Bradford office based but requires frequent visits to our manufacturing plants in the UK and Customer visits. There may be a requirement to visit other Sonoco location across Europe.

EEO Statement

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.