Quality Manager

Smurfit Westrock plc; Dublin (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Smurfit Westrock plc is hiring a Quality Manager in Dublin, Georgia, to ensure compliance with quality standards and facilitate internal and external audits. The successful candidate will lead a team of quality technicians, analyze quality data, and work closely with production managers to enhance product quality. The role requires strong problem-solving skills and a background in quality management, alongside educational qualifications from high school to a Bachelor's in Engineering or related fields. ISO and Six Sigma certifications are preferred.

Qualifications

• 3 to 5 years work-related production/manufacturing experience required.
• 1 to 3 years’ experience in production supervisory role preferred.
• Well-versed in analytical and statistical applications that support quality.

Responsibilities

• Track, analyze, and lead initiatives for internal quality and customer complaints.
• Coordinate and execute audits and lead investigations of risks, failures, and complaints.
• Provide tools and training for quality management to facility staff.

Skills

Interpersonal Skill

Creativity

Problem-Solving

Communication

Education

High School diploma or G.E.D

Bachelor’s Degree in Engineering

ISO certification

Six Sigma Certification

Courses for SQF Practitioner

Courses for Hazardous Analysis for Critical Control Points

Tools

Microsoft Office - Excel, Outlook, PowerPoint

Enterprise complaint management software

Job description

JOB SUMMARY

The Quality Manager ensures that quality standards are met and maintained by understanding, implementing, and enforcing compliance with Customer, Regulatory, and WestRock processes, policies, and procedures. The Quality Manager is accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

MAJOR JOB RESPONSIBILITIES

Business Excellence

• Track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Review, approve, and execute facility and corporate standard operating procedures for site implementation
• Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
• Deliver executive level presentations for customers and internal stakeholders
• Work closely with production managers to maximize product quality and reliability and minimize cost
• Coordinate and direct customer incident reviews
• Manage the CAPA (Corrective Action Preventative Action) system
• Execute facility improvement initiatives as determined from performance data
• Provide daily quality data and feedback to facility and regional leadership
• Ensure that Safety Quality Foods (SQF) documents and revisions are kept up to date and that the plant is in compliance with regulations
• Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
• Determine, document, and approve site‑specific or one‑time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable

PEOPLE AND CULTURE

• Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient and work is appropriately prioritized
• Provide tools and training for quality management and quality improvement to the facility staff

CRITICAL SKILLS / CAPABILITIES

• Interpersonal Skill
• Creativity
• Problem‑Solving
• Communication

TECHNICAL SKILLS

• Microsoft Office - Excel, Outlook, PowerPoint
• Enterprise complaint management software

EXPERIENCE

• Required: 3 to 5 years work‑related production/manufacturing experience
• Preferred: 1 to 3 years’ experience in production supervisory role
• Preferred: Well‑versed in analytical and statistical applications that support quality such as Statistical Process Control (SPC) and Statistical Quality Control (SQC)

EDUCATION

• Required: High School diploma or G.E.D
• Preferred: Bachelor’s Degree in Engineering (Chemical, Industrial, Mechanical, Electrical), Pulp & Paper Science, Quality Management or related technical or scientific discipline.
• Preferred: ISO certification
• Preferred: Six Sigma Certification
• Preferred: Courses for SQF Practitioner – Safe Quality Foods
• Preferred: Courses for Hazardous Analysis for Critical Control Points