Quality Investigations Coordinator

Badger Balm Co; New Hampshire; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health care plan

401k Plan

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Wellness Resources

Job summary

W.S. Badger Company, Inc. seeks an Investigations Coordinator to support the Quality Unit in handling deviations, non-conformances, OOS events, CAPA, and complaints within the QMS.

You will own investigations and complaint lifecycles, coordinate with QA, Operations, and Customer Service, maintain documentation, and help generate trend reports consistent with GDP and regulatory requirements.

Qualifications

• 1+ year of experience in a Quality Assurance or related role in a regulated environment preferred
• High school diploma or equivalent required; bachelor's degree in biology, chemistry, microbiology, or related science field, preferred
• Experience supporting investigations through evidence gathering, document review, and clear, objective documentation
• Familiarity with GDP and quality/compliance principles; ability to learn and apply site-specific procedures
• Experience using electronic systems for quality event tracking and reporting (e.g., QMS, ERP systems) preferred

Responsibilities

• Own and manage the complaint lifecycle, including intake, investigation, documentation, and closure
• Ensure complaint investigations are completed in a timely, thorough, and compliant manner in accordance with internal procedures and regulatory expectations
• Initiation and disposition of complaint investigations, identifying complaints that require urgent attention
• Entry, review, and tracking of complaints in the QMS
• Weekly reporting and trend analysis of complaints
• Coordinate with Customer Service to ensure complaints are reported in accordance with regulatory requirements
• Create annual complaint reports with trend analysis
• Partner with the Deviations Specialist to support investigation progress, documentation quality, and timely closure of records
• Support deviation (DEV), non-conformance (NCM), out of specification (OOS), and CAPA investigations, including entering records, maintaining documentation, and tracking timelines
• Assist with investigation activities, including evidence gathering, document review, and timeline development
• Work with QA, Operations, and QC to support identification of root cause and proposed CAPAs
• Support investigation-related sampling and inspection activities, including ANSI-based sampling plans or 100% inspection, as required
• Document inspection and investigation results clearly and accurately in accordance with GDP requirements
• Follow up on assigned actions to support timely closure of investigations
• Support trending and data collection for deviations, complaints, and Annual Product Review, as needed

Skills

Attention to detail

Time management

Cross-functional communication

Microsoft Office

QMS proficiency

Education

High school diploma

Bachelor's degree in biology/chemistry/microbiology or related science

Tools

QMS platforms

ERP systems

Data tracking tools

Job description

W.S. Badger Company, Inc. seeks an Investigations Coordinator to support the Quality Unit in handling deviations, non-conformances, OOS events, CAPA, and complaints within the QMS.

You will own investigations and complaint lifecycles, coordinate with QA, Operations, and Customer Service, maintain documentation, and help generate trend reports consistent with GDP and regulatory requirements.