Quality Improvement Supervisor - Hamilton and Surrounding Counties

CareStar, Inc.; Cincinnati (OH); Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401(k) with company match

ESOP

Paid time off + holidays

Job summary

CareStar, Inc. is seeking a Quality Improvement Supervisor to lead QA initiatives for home and community-based services. You will supervise staff, oversee data collection and reporting of quality indicators, and design improvements for compliance with senior management.

The role emphasizes a mission-driven culture and meaningful community impact. The position is remote, with Ohio-based operations, requiring QA experience, leadership, and MS Office proficiency.

Qualifications

• Licensed Social Worker, LISW, RN and 36 months home care experience OR Bachelor's in Business, Nursing, Social Services, or related field and at least 60 months of program management or program analysis experience.
• Experience with continuous quality improvement principles, data analysis and basic statistics. Supervisory experience preferred.
• Strong organizational, critical thinking, and problem solving skills.
• Effective oral and written communication skills.
• Familiarity with suite of Microsoft Office programs.
• Valid driver’s license and car insurance as required by State law.

Responsibilities

• Directly supervise staff, including hiring, performance evaluations, and salary recommendations.
• Oversees quality improvement activities in the assigned area of the State, including data collection, monitoring, and reporting quality improvement functions.
• Leads and/or participates in key committees associated with continuous quality improvement, staff education, and consumer health and safety issues.
• Collaborates with Directors to design and conduct reviews of select processes to measure quality and compliance indicators; analyzes data and presents findings to senior management.
• Develops and implements quality improvement tools such as chart audits, consumer satisfaction surveys, and ongoing data monitoring mechanisms.
• Monitors compliance of After-Hours requirements, reviews On-Call Log for responses, prepares summary records for annual reviews, and reports incidents per protocols.
• Adheres to the CareStar Rule in performance of job responsibilities.
• Understands and complies with CareStar Policies and Procedures.
• Maintains patient confidentiality; disclosures outside proper course of duty will be disciplinary.
• Follows Acceptable Use Policy for CareStar information systems.

Skills

Organizational skills

Critical thinking

Problem solving

Oral and written communication

Data analysis

QI principles

Microsoft Office

Education

Bachelor's degree in Business, Nursing, Social Services, or related field

Tools

Microsoft Office

Job description

Quality Improvement Supervisor

Company: CareStar, Inc.
Location: Remote
Job Type: Full-time
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Quality Improvement Supervisor to join our Quality Improvement Department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Quality Improvement Supervisor, you’ll develop and implement continuous quality improvement activities across CareStar’s programs and services. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Directly supervises, manages, and oversees staff, including hiring and providing performance evaluations, salary recommendations, and individual development goals and objectives.

• Oversees quality improvement activities in assigned area of the State, such as data collection, monitoring, and reporting quality improvement functions.

• Leads and/or participates in key committees associated with continuous quality improvement, staff education, and/or consumer health and safety issues.

• Collaborates with Directors to design and conduct reviews of select processes and/or areas of operation to measure performance on quality and compliance indicators; assimilates data from these reviews, provides recommendations for improvement and presents findings to senior management.

• Develops and implements quality improvement related processes and tools such as chart audits, consumer satisfaction surveys, focused reviews, ongoing data monitoring mechanisms, etc.

• Monitors compliance of After-Hours requirements, including the review of the On-Call Log for complete and appropriate responses; oversees the preparation of summary records for annual reviews; monitors and facilitates reporting of incidents per protocols.

• Adheres to the CareStar Rule in performance of job responsibilities.

• Understands and complies with CareStar Policies and Procedures.

• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

Minimum Qualifications

• Licensed Social Worker, Licensed Independent Social Worker, Registered Nurse and at least 36 months of experience in the home and community-based services within the last 10 years; OR Bachelor’s Degree in Business, Nursing, Social Services, or related field and at least 60 months of program management or program analysis experience.

• Experience with continuous quality improvement principles, data analysis and basic statistics. Supervisory experience preferred.

• Strong organizational, critical thinking, and problem solving skills.

• Effective oral and written communication skills.

• Familiarity with suite of Microsoft Office programs.

• Valid driver’s license and car insurance as required by State law.
  

Why Join CareStar?

• Competitive salary based on experience and education

• Comprehensive benefits: Medical, dental, vision, life insurance

• 401(k) with a generous company match

• Paid time off + 10 paid holidays

• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company

• Supportive, mission-driven culture focused on improving lives