Quality Improvement Specialist

Thompson-Child-; Thompson Child & Family Focus (NC); Hybrid; USD 56,000 - 61,000; Full time

Benefits offered by this job

3 weeks PTO + 10 holidays

Health, dental, vision, disability, &/

401K match

Education reimbursement

Referral bonus

Loan forgiveness eligibility

Volunteer time off

Provided iPhone and laptop

Job summary

Thompson seeks a Quality Improvement Specialist to support programs in maintaining internal and external standards and drive Continuous Quality Improvement across the Carolinas and surrounding states. The role emphasizes COA accreditation prep, policy updates, and interdepartmental reporting.

Minimum qualifications include a bachelor’s degree and 3 years of behavioral health experience, with strong regulatory knowledge and office-based work two days per week.

Qualifications

• Bachelor’s degree required.
• 3 years’ Behavioral health/Human service experience.
• Knowledge of Medicaid standards, NC Managed Care, CQI, and regulatory compliance.
• Experience with investigations of grievances and JCAHO accreditation knowledge preferred.
• Excellent computer skills: Word, Outlook, PowerPoint, Excel.
• Must be able to work in office 2 days per week.

Responsibilities

• Ensure compliance with COA standards and COA survey prep.
• Assist with organization-wide policy and procedure updates and distribution.
• Develop CQI forms for cross-department communication.
• Develop rapport with stakeholders and track compliance concerns.
• Create and disseminate agency reports and notices.
• Serve on CQI sub-committees and attend CQI team meetings.
• Attend trainings related to Medicaid, DHHS, DSS, and early education.

Skills

Verbal communication

Written communication

Time management

Collaboration

Education

Bachelor's degree

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Job description

Description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity..

What will you do as a Quality Improvement Specialist?

The Quality Improvement Specialist’s primary purpose is to assist programs in maintaining compliance with internal and external standards as well as supporting Continuous Quality Improvement efforts for the organization.

As a Quality Improvement Specialist you will have the following responsibilities:

• Ensure compliance with Council on Accreditation (COA)standards and preparation for COA surveys to assist the organization in maintaining accreditation status.
• Assist with organization-wide policy and procedure updates and distribution.
• Development of Performance & Quality Improvement forms for communication across departments.
• Develop rapport with stakeholders and assist leadership regarding correspondence, collaboration, tracking and follow up on compliance concerns.
• Create and disseminate reports and notices throughout the agency as required.
• Serve on CQI sub-committees as assigned.
• Attend and facilitate business unit CQI team meetings.
• Attend trainings that will enhance professional growth. Such as, Medicaid/MCO, Department of Health and Human Services (DHHS), Department of Social Services(DSS), Child Development and Early Education trainings that are pertinent to job responsibilities.
• Conduct regular internal monitoring on assigned programs to monitor compliance. Complete Internal Monitoring tool and Exit Summary report.
• Monitoring, oversight and support are provided by conducting audits, conducting follow up and ensuring follow-through on internal and external audits and plans of corrections.
• Monitoring of safety & quality, staff supervision, documentation and training effectiveness. Ensuring that agency, state and federal Guidelines are upheld.
• Support with preparations and readiness for program specific external audits.
• Serve as the Incident Reporting Liaison to managed care organizations contracted with Thompson.
• Facilitate Intervention Review Committee meetings to review incident data for applicable business units.
• Track and monitor level II and level III incidents that occur.
• Assess patterns, environmental factors and or trends that contribute to the increase of restrictive interventions in residential.
• Assist with conducting internal investigations of client rights violations within any program and adhering to internal, state and federal guidelines throughout the process.
• Other duties as assigned.

What does this position offer?

• Starting Pay Range: $56,160-$60,500 Annually
• Fantastic Full-time benefits…
• 3 weeks paid time off (PTO) first year plus 10 paid holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement for eligible roles
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth

Requirements

Minimum Qualifications/Requirements:

• Must have a valid North Carolina Driver License.
• Meet any credentialing, licensing and privileging standards as it pertains to the department you are in.
• Education requirement for this individual contributor role is a bachelor’s degree.
• Must have 3 years’ Behavioral health/Human service experience.
• Knowledge of Medicaid standards, NC Managed Care, Continuous Quality Improvement, and regulatory compliance required.
• Experience with conducting investigations of grievances and knowledge of Joint Commission accreditation standards preferred.
• Excellent computer skills including Microsoft Word, Outlook, PowerPoint and Excel.
• Excellent time management, verbal and written communication skills.
• Must be able to work in office 2 days per week

You’re the right fit for the Quality Improvement Specialist position if…

• You have a passion for working with others in a support capacity.
• You enjoy knowing you’re making an IMPACT on the lives of others.
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!

Thompson is an Equal Opportunity Employer.

Thompson participates in E-Verify.