Quality Improvement Specialist

Devereux; Newfoundland (PA); On-site; USD 26,670 - 30,417; Full time

Benefits offered by this job

Sign-on bonus

Flexible schedules

Tuition assistance

Comprehensive benefits

Job summary

Devereux Pocono is seeking a Quality Improvement Specialist to drive continuous improvement and ensure high‑quality care for individuals with intellectual and developmental disabilities, autism, and/or mental health diagnoses. You will collaborate with the Quality team and leadership to analyze data and support outcome measurement.

This role offers a $2,000 sign‑on bonus, flexible schedules, ASCEND tuition assistance, and a comprehensive benefits package.

Qualifications

• Bachelor’s degree in Human Services, Healthcare Administration, or related field.
• One year of experience supporting individuals with ID/DD or related mental health.
• One year of healthcare quality management experience.

Responsibilities

• Collect and analyze treatment data, behavioral trends, and incident reports.
• Identify patterns and share insights with the Quality Management Director.
• Support audit readiness and regulatory compliance, including fire drills and inspections.
• Support continuous quality improvement initiatives using data tools such as Power BI.
• Complete Certified Investigator training requirements.

Skills

Healthcare quality

Regulatory standards

Data analysis

Communication

Project management

Facilitation

Education

Bachelor’s degree in Human Services, Healthcare Administration, or related field

High school diploma with relevant experience"

Tools

Power BI

QCG dashboards

Job description

Make a Meaningful Impact as a Quality Improvement Specialist

Do you enjoy making a difference and driving positive change? Do you have hands‑on or direct care experience supporting individuals with intellectual and developmental disabilities, autism, and/or mental health diagnoses—and a strong commitment to high‑quality care? Join Devereux Pocono as a Quality Improvement Specialist and help ensure excellence in the services we provide.

In this role, you will collaborate with the Quality team and leadership to support continuous improvement efforts and achieve strong outcome measures.

What We Offer

• Pay: $19.36–$22.08/hour (based on experience)
• 2K sign on bonus
• Flexible schedules to support work/life balance
• Tuition assistance and student loan repayment through our ASCEND Program (learn more: https://jobs.devereux.org/ascend)
• Comprehensive benefits package (mydevereuxbenefits.org)
• Access to supportive resources nationwide
• A collaborative team environment dedicated to meaningful work

Key Responsibilities

• Collect and analyze treatment data, behavioral trends, and incident reports
• Identify patterns (e.g., recurring behaviors, compliance gaps) and share insights with the Quality Management Director
• Conduct pre‑inspection site visits and support audit readiness, regulatory compliance, and safety activities (including fire drills and required inspections)
• Support continuous quality improvement initiatives using data tools such as Power BI and QCG dashboards
• Complete Certified Investigator training requirements

Education

• Bachelor’s degree in Human Services, Healthcare Administration, or a related field
• A high school diploma with additional relevant experience may be considered in lieu of a degree

Experience

• At least 1 year of experience supporting individuals with intellectual/developmental disabilities, autism, and/or mental health diagnoses
• At least 1 year of experience in healthcare quality management, including direct care experience

Skills

• Strong understanding of healthcare systems, quality improvement principles, and regulatory standards
• Excellent communication, project management, and facilitation skills
• Strong data collection and analysis abilities using computer applications
• Ability to adapt quickly, manage multiple priorities, and make sound independent decisions

Interested in advancing your career?

Devereux is proud to offer ASCEND - the first career accelerator program exclusively designed to give behavioral healthcare workers the career guidance, one‑on‑one coaching, skills and financial assistance you need to reach your full potential. This program includes tuition and student loan repayment!

Benefits

• Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services
• Student loan debt assistance, tuition reimbursement and continuing education assistance
• Generous time‑off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage
• Employee assistance / work‑life balance program

Devereux is a drug‑free workplace, drug screening required. EOE