Quality Improvement Manager

Mental Health Association of Rochester; Worcester (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

to strengthen home and community-based healthcare services by leading quality improvement initiatives across behavioral health, brain injury rehabilitation, and specialized foster care programs.

Develop improvement plans based on performance and incident data, analyze quality metrics, coordinate audits, and collaborate with clinical and operations teams to promote person-centered care. Guide corrective actions and communicate findings to leadership while supporting staff training.

Qualifications

• > Bachelor’s degree in healthcare, quality, or a related field (preferred).
• > Experience in healthcare quality improvement (preferred).
• > Strong data analysis and problem-solving skills.
• > Knowledge of audit and compliance processes.
• > Ability to collaborate across teams and drive measurable improvement.

Responsibilities

• Develop improvement plans based on performance and incident data.
• Analyze quality metrics and identify trends to drive corrective actions.
• Coordinate and support internal audits and compliance activities.
• Partner with clinical and operations teams to promote person-centered care.
• Guide implementation of corrective and preventive actions.
• Communicate findings to leadership and track progress of improvement initiatives.
• Support staff training to reinforce quality standards and practices.

Skills

Strong data analysis

Problem-solving

Collaboration across teams

Audit & compliance knowledge

Quality improvement experience (pref)

Education

Bachelor’s degree in healthcare, quality, or related field

Job description

to strengthen home and community-based healthcare services by leading quality improvement initiatives across behavioral health, brain injury rehabilitation, and specialized foster care programs.

Key Responsibilities

• Develop improvement plans based on performance and incident data.
• Analyze quality metrics and identify trends to drive corrective actions.
• Coordinate and support internal audits and compliance activities.
• Partner with clinical and operations teams to promote person-centered care.
• Guide implementation of corrective and preventive actions.
• Communicate findings to leadership and track progress of improvement initiatives.
• Support staff training to reinforce quality standards and practices.

Qualifications & Skills

• Bachelor’s degree in healthcare, quality, or a related field (preferred).
• Experience in healthcare quality improvement (preferred).
• Strong data analysis and problem-solving skills.
• Knowledge of audit and compliance processes.
• Ability to collaborate across teams and drive measurable improvement.