Quality Improvement Manager

Springwell; Waltham (MA); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

3 weeks vacation first year

Birthday off

13 paid holidays

3 paid personal days

15 paid sick days per year

Health & dental insurance with company

Life and long-term disability at no 2

Flexible Spending Plan

Employee Assistance Plan

401K with employer contribution

Mileage reimbursement

Flexible work options after 6 months;

Telecommuting / remote work option

Employee referrals

Free parking

Promotions from within

Job summary

Springwell is seeking a Quality Improvement Manager to lead and coordinate quality initiatives across programs. You will plan and implement improvement projects, analyze outcomes, monitor performance, and support governance and review activities.

The role includes supervising the Quality team and collaborating with stakeholders to ensure contract compliance and high-quality services for elders and individuals with disabilities.

Qualifications

• Bachelor’s degree required.
• 3 years’ experience as a supervisor or manager.
• Familiarity with community services for elders and the Massachusetts aging network preferred.
• Demonstrated skills with interpreting outcome measures.
• Experience with continuous quality improvement principles.
• Demonstrated flexibility and creative problem solving abilities.

Responsibilities

• Plan, organize and execute quality improvement projects for Springwell programs.
• Regularly analyze outcome measures and monitor performance against contract requirements.
• Identify areas for improvement across programs and implement changes.
• Support the agency’s Quality Committee, program quality meetings, and Designation Review activities.
• Supervise staff members of the Quality team.

Skills

Outcome measures interpretation

Quality improvement principles

Staff supervision

Analytical thinking

Problem solving

Education

Bachelor’s Degree

Job description

Springwell is seeking a Quality Improvement Manager to be an integral member of a growing agency!

The compensation range for this role is $65,000 to $70,000.

POSITION DESCRIPTION:

The Quality Improvement Manager is responsible for planning, organizing and executing quality improvement projects for Springwell programs. The Manager will regularly analyze outcome measures, implement systems for monitoring performance with contract requirements, and identify areas for improvement across programs. The Manager will support the agency’s Quality Committee, program quality meetings, and Designation Review related activities. The Manager is also responsible for supervising staff members of the Quality team.

QUALIFICATIONS:

• Bachelor’s Degree required.
• Three years’ experience as a supervisor or manager.
• Familiarity with community services for elders and the Massachusetts aging network preferred.
• Demonstrated skills with interpreting outcome measures.
• Experience with continuous quality improvement principles.
• Demonstrated flexibility and creative problem solving abilities.

GENEROUS BENEFITS

• 3 weeks of vacation in first year
• Birthday off
• 13 paid holidays
• 3 paid personal days
• 15 paid sick days per year (You Can accumulate up to 450hrs/12weeks)
• Health & dental insurance with employer contribution
• Life and long-term disability insurance at no cost to employee
• Flexible Spending Plan
• Employee Assistance Plan
• 401K Retirement Savings Plan w/ employer contribution
• Mileage reimbursement
• Flexible Work Options available after 6 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4 day work week, 4.5 day work week, telecommuting work option, remote work option
• Employee referral bonuses
• Free parking
• Commitment to promoting from within

ABOUT US:

For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.

We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference – each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.

We believe in and are looking for new staff who embrace:

• Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
• Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
• Transparency: While we don’t claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.