Quality Improvement Leader | Customer-Focused

LyondellBasell Industries; Evansville (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Dental, Vision and Employee Assistance

401(k) Plan with Company Match of 6%

Retirement (Pension) Plan

Flexible Spending Accounts

Life, AD&D and LTD Insurance

Employee Stock Purchase Plan

Vacation and Holidays

Educational Assistance

Job summary

The Quality Manager will lead data-driven quality improvements at LyondellBasell Evansville Northbrook-5001, guiding quality systems, analytics, and cross-functional teams to meet customer expectations.

You will drive root-cause investigations, preventive actions, and customer-facing quality initiatives, partnering with site teams to sustain a culture of continuous improvement and operational excellence.

Qualifications

• 5+ years of quality experience.
• Technical leadership and supervisory responsibilities.
• Certified Quality Engineer (CQE) or Six Sigma Green Belt preferred
• Experience with ISO standards
• Strong data analysis and problem-solving skills
• Excellent communication and leadership

Responsibilities

• Ensure that the components of the Quality System are in place, maintained, and effective.
• Lead quality tools and process controls to reduce variation and improve performance.
• Act as a customer advocate, ensuring voice-of-customer feedback is translated into actionable improvements.
• Lead nonconformance and root-cause investigations using structured methodologies.
• Own the disposition process for nonconforming materials and associated decision-making.
• Authorize credits for non-conforming products at customer locations.
• Identify improvement opportunities through data analysis and partner with site teams to implement technical solutions.
• Coordinate and manage customer visits, audits, and quality-related communications.
• Respond to customer surveys, complaints, and inquiries with professionalism and urgency.
• Collaborate with corporate quality and other site quality professionals to implement site-level quality initiatives aligned with broader corporate goals.
• Provide leadership and technical guidance to site quality teams and lab technicians.
• Work with front-line supervisors to enhance quality ownership and improve team engagement.
• Contribute to the strategic development and deployment of quality goals and KPIs.

Skills

Quality leadership

Statistical analysis

Cross-functional collaboration

Problem-solving

Education

Bachelor's degree

CQE or Six Sigma Green Belt

Tools

Excel

Word

Statistical tools

Job description

The Quality Manager will lead data-driven quality improvements at LyondellBasell Evansville Northbrook-5001, guiding quality systems, analytics, and cross-functional teams to meet customer expectations.

You will drive root-cause investigations, preventive actions, and customer-facing quality initiatives, partnering with site teams to sustain a culture of continuous improvement and operational excellence.