Quality Excellence Lead, Automotive Finishes

Sherwin-Williams Co.; Brecksville (OH); Vor Ort; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

Sherwin-Williams is seeking a Quality Excellence leader to drive cross-functional quality initiatives across North America within the Automotive Finishes Division. You will lead customer-facing investigations, root-cause analysis, and corrective actions, partnering with Technical Service, Sales, R&D, Marketing, and GSC to resolve major quality challenges.

This role oversees day-to-day product-quality activities, reporting on quality metrics, and guiding continuous improvement projects; travel

Qualifikationen

• Must be legally authorized to work in the country for which you are applying for employment (without now or in the future needing sponsorship for employment work visa and/or permanent residence status).
• Must have 1+ years managing / supervisory role
• Must have at least 3+ years of experience in coatings product development, Operations, Quality, Technical, or Sales
• Demonstrated ability to lead a cross functional team to a successful outcome
• Demonstrated success in leading Root Cause investigations and analysis tools
• Demonstrated ability to lead and manage complex, cross-functional quality initiatives.
• Strong written and verbal communication skills
• Formal Root Cause training / practitioner

Aufgaben

• Lead Quality Excellence initiatives within the AFD Division in North America
• Lead customer facing quality investigations to determine true root cause and implement sustainable corrective actions
• Partner with Technical Service, Sales, R&D, Marketing, GSC, Analytical, and other functions to investigate and resolve significant AFD customer-quality challenges.
• Lead day-to-day product-quality activities for the AFD business in North America, including oversight of the complaint-management process through complaint coordinator activities.
• Lead the CSP lane at monthly Quality Review Board meetings to drive core quality issues for BU
• Analyze AFD quality-health measures and coordinate cross-functional improvement actions related to Opportunity Cost, Complaint Rate, and Complaint Resolution Days.
• Partner with GSC to drive quality improvements
• Lead cross-functional collaboration, customer focus, and continuous improvement
• Contribute to PCG Continuous Improvement goals for hard/soft savings
• Create monthly reports to track and improve complaint rate, complaint cycle time, and COPQ to better support the business
• Responsible for the AFD NA Customer Satisfaction Program including maintaining and driving continuous improvement
• Provide training on customer complaint tracking systems and quality programs as needed
• Key participant in development of new R&D and QC test methods
• Maintain the integrity of AFD quality and complaint data and translate findings into actionable recommendations.
• Engage CI resources to tackle complex ARC resolutions as needed
• Provide coaching, training, and technical guidance to Quality team members supporting AFD customers.

Kenntnisse

Root Cause analysis

Cross-functional leadership

Quality initiatives

Communication skills

Root Cause training

Jobbeschreibung

Sherwin-Williams is seeking a Quality Excellence leader to drive cross-functional quality initiatives across North America within the Automotive Finishes Division. You will lead customer-facing investigations, root-cause analysis, and corrective actions, partnering with Technical Service, Sales, R&D, Marketing, and GSC to resolve major quality challenges.

This role oversees day-to-day product-quality activities, reporting on quality metrics, and guiding continuous improvement projects; travel