Quality Enhancement Specialist

North Suffolk Community Services, Inc.; Massachusetts; On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Public Service Loan Forgiveness

Health & Dental Insurance

Employer Paid Life Insurance

401 (k) Retirement Plan with employer匹

Short and Long Term Disability

Flexible Spending Accounts

Credit Union Access

State Tuition Remission Program

Employee Referral Bonus Program

Discounted Movie Tickets

Comprehensive Training Program

Internal Advancement Opportunities

Job summary

North Suffolk Community Services, Inc. invites applications for a Quality Enhancement Specialist in Revere, MA. The role supports the Quality Management Department with auditing and licensing coordination to ensure compliance across programs.

The position is full-time (36 hours/week) on-site, with strong emphasis on audit leadership, data collection, and staff training to enhance service quality and regulatory readiness.

Qualifications

• Experience providing direct care or applying quality improvement and auditing systems.
• Knowledge of DDS, DMH, EI, and outpatient regulations.
• Ability to travel between sites with a vehicle.
• Experience coordinating licensing and certification processes.

Responsibilities

• Coordinate licensing and certification prep with leadership and program managers.
• Lead the comprehensive audit processes twice yearly at each program.
• Develop and track audit action plans and follow-up actions.
• Maintain QM documentation and incident reporting workflows.
• Provide staff training on ISP processes, documentation, HIPAA, and QM systems.
• Support managers and staff on-site and participate in cross-training.

Skills

Auditing systems

Quality improvement

Staff training

Data collection

Education

Bachelor’s Degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Enhancement Specialist

Quality Enhancement Support Revere, MA, US

5 days ago Requisition ID: 4372

Salary Range: $60,000.00 To $71,644.00 Hourly

North Suffolk is looking for a Quality Enhancement Specialist to join our team! The Quality Enhancement Specialist supports clients and staff in the Quality Management Department by providing comprehensive, spot, and any additional auditing processes as needed in coordination with licensing authorities, Licensing and Certification preparation processes.

This position is full-time (36 hours per week) Monday-Thursday 8am-5pm ONSITE in Revere, MA.

What you'll do:

• Coordinate Licensing and Certification preparation processes in conjunction with the Director of Quality Management, Service Coordinators, and Program Managers.
• Be a member of the Positive Behavior Supports Leadership Team
• Coordinate and lead the comprehensive audit process with managers twice per year at each program
• Compile comprehensive audit action plans
• Maintain spreadsheets and documentation used to track comprehensive audit data throughout the agency, including follow up actions
• Oversee HCSIS documentation, including incident management and trend reporting; provide additional support in completing/finalizing items as requested
• Participate in performance indicator data review processes, including adverse events, and monthly QM meetings specific to the division
• Provide staff training as assigned, including, but not limited to, ISP processes, documentation training, incident reporting, HIPAA training, and Quality Enhancement Systems
• Create and manage ISP data collection process.
• Conduct annual satisfaction surveys
• Provide on-site support to managers and staff
• Attend trainings and participate in cross training/support of other areas in the QM department when needed.

What you'll need:

• Education: Bachelor’s Degree preferred but not required.
• Experience: Experience providing direct care or experience implementing Quality Improvement and Auditing systems.
• Skills/Other: Access to a vehicle in order to visit programs, conduct audits, and travel between sites. Knowledge of DDS, DMH, EI, and Outpatient, regulations, including Licensing, Survey and Certification processes preferred.

Competitive & Comprehensive Benefits:

• Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
• Eligible employer for the Public Service Loan Forgiveness program
• Health & Dental Insurance, with generous employer contribution
• Employer Paid Life Insurance
• 403 (b) Retirement Plan with employer matching
• Voluntary Short and Long Term Disability Insurance
• Medical & Dependent Care Flexible Spending Accounts
• Access to Credit Union Banking
• Access to State Tuition Remission Program (Worksite Specific)
• Employee Referral Bonus Program
• Discounted Movie Tickets
• Comprehensive Training Program
• Internal Advancement Opportunities