Quality Engineer | Lean, QMS & CpK Expert

Philip Morris International; Wilson (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Great medical coverage

401k with company match

Hybrid work model

Job summary

Philip Morris International (PMI) in Wilson, NC is hiring a Quality Engineer to drive material, product, and process quality on the manufacturing floor. You will define and train QMS procedures, lead Lean and Total Quality projects, and act as the Consumer Complaint Management SME, ensuring audit readiness and timely R3 records.

The role requires a Bachelor’s degree in engineering or related sciences, 3–5 years of experience, and fluency in English with legal work authorization in the U.S.

Qualifications

• Bachelor’s degree in Engineering, Biological Sciences, or Physical Sciences.
• 3–5 years of experience in quality engineering or related field.
• Experience in fast manufacturing consumer goods preferred.
• Fluent in English; legally authorized to work in the U.S.
• Knowledge of ISO, ICH, GMP standards.
• Lean, TPM, and Total Quality concepts.

Responsibilities

• Provide technical quality support to improve material, product, and process performance.
• Define, maintain, and train on QMS procedures to ensure compliance and continuous improvement.
• Lead initiatives to enhance product quality and productivity using Lean, TPM, and Total Quality concepts.
• Serve as the site’s Consumer Complaint Management SME, owning complaint procedures and audits readiness.
• Monitor daily complaint dashboards and coordinate investigations across departments.
• Ensure compliance with PPPM procedures and arrange product testing for each batch.
• Analyze results, identify trends, and provide monthly CpK KPIs and PDCA actions.
• Lead investigations for CpK deviations and define action plans.
• Maintain strong floor presence to validate processes and build credibility with Operations.
• Lead continuous improvement initiatives within OPEN+ and Q-BOS routines.
• Identify and drive quality improvements across Manufacturing and Quality.

Skills

Root cause analysis

Statistical skills

Project management

Six Sigma fundamentals

Education

Bachelor's degree in Engineering, Biological Sciences, or Physical Sciences

Job description

Philip Morris International (PMI) in Wilson, NC is hiring a Quality Engineer to drive material, product, and process quality on the manufacturing floor. You will define and train QMS procedures, lead Lean and Total Quality projects, and act as the Consumer Complaint Management SME, ensuring audit readiness and timely R3 records.

The role requires a Bachelor’s degree in engineering or related sciences, 3–5 years of experience, and fluency in English with legal work authorization in the U.S.