Quality Engineer

Philip Morris International U.S.; Wilson (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental and vision coverage

401k with company match

Wellness benefits

Job summary

Philip Morris International is seeking a Quality Engineer in Wilson, NC to provide technical quality support and drive improvements across materials, products, and manufacturing processes.

The role emphasizes QMS maintenance, regulatory compliance, and data-driven problem solving, with opportunities to lead CAPA, audits, and continuous improvement initiatives within a global tobacco manufacturer.

Qualifications

• Master's degree plus 3–5 years QA experience in tobacco, food, pharma, or similar regulated manufacturing.
• Strong knowledge of quality systems, ISO standards, root cause analysis, statistical methods, and continuous improvement tools.
• Proficiency in Microsoft Office and project management practices.

Responsibilities

• Ensure compliance with PMI environmental, health, safety, sustainability, and regulatory requirements.
• Lead change management to maintain validated manufacturing processes and systems.
• Develop and maintain material control strategies and analysis methods.
• Maintain and improve the Quality Management System (QMS) and supporting procedures.
• Provide technical quality support to improve materials, products, and processes.
• Investigate deviations and CAPA with timely implementation and documentation.
• Manage quality complaints, recalls support, and performance metrics.

Skills

Quality systems

ISO standards

Root cause analysis

Statistical methods

Continuous improvement tools

Microsoft Office

Project management

Education

Master's degree in Biological Sciences, Physical Sciences, Engineering

Job description

Quality Engineer - Wilson NC

Be a part of a revolutionary change!

At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.

The Quality Engineer will provide technical quality support across the organization to ensure high standards for materials, products, and manufacturing processes. Drive product and process improvements through data-driven problem solving, root cause analysis, and continuous improvement initiatives focused on quality, productivity, and standardization. Maintain and enhance the local Quality Management System (QMS) in alignment with corporate quality standards and compliance requirements. Consistently apply OPEN+ tools and methodologies to support operational excellence.

Your day to day

Safety & Compliance

• Ensure compliance with PMI, environmental, health, safety, sustainability, and regulatory requirements.
• Promote a proactive safety culture using OPEN+ and IOS principles.

Change Management

• Lead and coordinate change management activities to maintain the validated state of manufacturing processes, systems, and methods.
• Conduct risk assessments and track key performance metrics.

Material Quality Management

• Develop and maintain material control strategies, including acceptance criteria, sampling plans, and analysis methods.
• Investigate material-related nonconformities, determine disposition of nonconforming materials, and drive root cause analysis and corrective actions.
• Support material qualifications, trials, and supplier quality improvement initiatives.

Quality Management System (QMS) & Audits

• Maintain and improve the Quality Management System (QMS) and supporting procedures.
• Coordinate quality training and ensure compliance with internal, external, and regulatory requirements.
• Support internal and external audits, ensuring corrective actions are implemented and documented.

Product & Process Quality

• Provide technical quality support to improve materials, products, and manufacturing processes.
• Assess quality risks, resolve quality issues, and implement solutions that protect quality and production performance.
• Lead continuous improvement initiatives and support capability development across the organization.

Nonconformities & CAPA

• Investigate deviations and nonconformities using structured problem-solving methodologies.
• Manage corrective and preventive actions (CAPA), ensuring timely implementation, documentation, and effectiveness.

Customer & Consumer Complaints

• Manage systems for identifying, investigating, trending, and resolving quality complaints.
• Support product-related special situations, including recalls, when required.
• Prepare and maintain quality reports and performance metrics.

Validation & Computerized Systems

• Lead validation activities, ensuring execution, documentation, issue resolution, and timely closure.
• Support validation and testing of computerized systems, including specification review, test planning, execution, and issue management.

Training & Continuous Improvement

• Act as a subject matter expert for quality processes, QMS requirements, and product quality.
• Deliver training and support development of Quality Champions and Equipment Owners.
• Partner with internal and external stakeholders to drive compliance, standardization, and continuous improvement.

OPEN+ Pillar Responsibilities

• Participate as an assigned OPEN+ Pillar member.
• Support pillar strategy, reviews, standard work implementation, and capability development initiatives.

Who We're Looking For

• Master's degree in Biological Sciences, Physical Sciences, Engineering, or equivalent combination of education and relevant experience.
• 3-5 years of Quality Assurance experience in the tobacco, food, pharmaceutical, or a similar regulated manufacturing industry.
• Strong knowledge of quality systems, ISO standards, root cause analysis, statistical methods, and continuous improvement tools.
• Proficient in Microsoft Office and project management practices.
• Strong analytical, problem-solving, and communication skills.

Annual Base Salary Range: $80,000 - $100,000

What's nice To Have

Legally authorized to work in the U.S. (required)

What We Offer

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, and much more!
• Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of millions of smokers.

Philip Morris International Inc.'s U.S. businesses are invested in America's future and advancing a smoke-free nation. The businesses are committed to providing the approximately 25 million legal-age consumers who smoke cigarettes with better, smoke-free alternatives and to ensuring the products are marketed responsibly. From PMI's global headquarters in Stamford, Connecticut, and other locations nationwide, PMI U.S. contributes leadership, jobs, investment, and innovation in the U.S. The U.S. businesses employ more than 3,000 people across America and operate product manufacturing facilities, including in Aurora, Colorado, Owensboro, Kentucky, and Wilson, North Carolina. For more information, please visit www.uspmi.com.

Philip Morris International (PMI) is an Equal Opportunity Employer.

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