Quality Engineer

Philip Morris International; Wilson (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Great medical coverage

401k with company match

Hybrid work model

Job summary

Philip Morris International (PMI) in Wilson, NC is hiring a Quality Engineer to drive material, product, and process quality on the manufacturing floor. You will define and train QMS procedures, lead Lean and Total Quality projects, and act as the Consumer Complaint Management SME, ensuring audit readiness and timely R3 records.

The role requires a Bachelor’s degree in engineering or related sciences, 3–5 years of experience, and fluency in English with legal work authorization in the U.S.

Qualifications

• Bachelor’s degree in Engineering, Biological Sciences, or Physical Sciences.
• 3–5 years of experience in quality engineering or related field.
• Experience in fast manufacturing consumer goods preferred.
• Fluent in English; legally authorized to work in the U.S.
• Knowledge of ISO, ICH, GMP standards.
• Lean, TPM, and Total Quality concepts.

Responsibilities

• Provide technical quality support to improve material, product, and process performance.
• Define, maintain, and train on QMS procedures to ensure compliance and continuous improvement.
• Lead initiatives to enhance product quality and productivity using Lean, TPM, and Total Quality concepts.
• Serve as the site’s Consumer Complaint Management SME, owning complaint procedures and audits readiness.
• Monitor daily complaint dashboards and coordinate investigations across departments.
• Ensure compliance with PPPM procedures and arrange product testing for each batch.
• Analyze results, identify trends, and provide monthly CpK KPIs and PDCA actions.
• Lead investigations for CpK deviations and define action plans.
• Maintain strong floor presence to validate processes and build credibility with Operations.
• Lead continuous improvement initiatives within OPEN+ and Q-BOS routines.
• Identify and drive quality improvements across Manufacturing and Quality.

Skills

Root cause analysis

Statistical skills

Project management

Six Sigma fundamentals

Education

Bachelor's degree in Engineering, Biological Sciences, or Physical Sciences

Job description

QUALITY ENGINEER | WILSON NC

Be a part of a revolutionary change!

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.

Your ‘day To Day’

• Provide technical quality support to improve material, product, and process performance. Address quality issues with timely risk assessments and action plans.
• Define, maintain, and train on QMS procedures to ensure compliance and continuous improvement.
• Lead initiatives to enhance product quality and productivity using Lean, TPM, and Total Quality concepts.
• Serve as the site’s Consumer Complaint Management SME, owning complaint procedures, representing the site during audits/inspections, and ensuring full inspection readiness.
• Monitor daily complaint dashboards, manage intake and triage, coordinate investigations with SSM, call centers, Customer Care, Engineering, and Manufacturing, and ensure all R3 records are accurate, complete, and compliant with timelines.
• Ensure compliance with the Process & Product Performance Monitoring (PPPM) procedure, including daily process performance checks and scheduling required product testing for each production batch.
• Analyze product and process results, identify trends, recommend improvement actions, and provide monthly PDCA KPIs, including CpK metrics.
• Lead investigations for CpK values that do not meet site targets and define appropriate react actions for PDCA.
• Maintain a strong floor presence to understand processes, validate assumptions, and build credibility with Operations.
• Lead key continuous improvement initiatives within OPEN+, including managing Q-BOS routines, defining improvement projects, and applying structured problem-solving methodologies.
• Identify, prioritize, and drive quality improvement opportunities across Manufacturing and Quality, ensuring sustainability through standardization and performance tracking.
• Manage end-to-end NC/CAPA activities, including root cause analysis, action plan development, implementation tracking, effectiveness checks, and timely closure of records.
• Support IQOS 4 deployment by monitoring early quality performance, verifying readiness of processes and controls, and collaborating with Manufacturing, Engineering, and global teams to ensure a successful launch and sustained product quality.
• Promote and apply PMI standards for sustainability, health, safety, and environment.

Who We’re Looking For

• Bachelor's degree in Engineering, Biological Sciences, Physical sciences required
• 3-5 years of experience required
• Experience in Fast Manufacturing Consumer Goods preferred
• Project Management skills preferred
• Advanced knowledge of ISO, ICH, GMP standards
• Strong IT, project management, root cause analysis, and statistical skills
• Understand Six Sigma fundamentals and process capability metrics
• MUST BE: Legally authorized to work in the U.S.
• Fluent in English

Annual Base Salary: $80,000 - 100,000

What We Offer

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of millions of smokers.

PMI is an Equal Opportunity Employer.

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands.

The U.S. Food and Drug Administration has authorized versions of MI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA.

For more information, please visit www.pmi.com/us and www.pmiscience.com.