Quality Engineer II

Medtronic; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Join a leading healthcare technology company as a Quality Engineer, where you will support complaint handling and contribute to maintaining high quality standards. This role involves collaboration with teams, overseeing laboratory duties, and ensuring compliance with regulations.

Benefits

Flexible benefits package

Medtronic Incentive Plan (MIP)

Qualifications

• Minimum of 2 years’ relevant experience in quality engineering.
• Knowledge of manufacturing processes and complaint handling is advantageous.

Responsibilities

• Overseeing laboratory duties related to complaint analysis and investigation.
• Coordinating cross-functional activities in investigating customer complaints.
• Developing and maintaining quality standards for new product launches.

Skills

Teamwork

Communication

Problem Solving

Leadership

Education

Bachelor’s degree in Engineering, Science, or related discipline

Job description

At Medtronic, you can begin a lifelong career of exploration and innovation while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic

We value what makes you unique. Join a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

Our Purpose

In our CQXM RPA Lab Department at Medtronic, plc, we support complaint handling activities, returned product analysis, and complaint investigation for a wide range of Medtronic products to meet customer and patient needs daily. Our focus is on maintaining high quality standards to achieve business and performance goals. The Quality Engineer role is vital in supporting department metrics, contributing to our global strategy, and supporting post-market activities of products that alleviate pain, restore health, and extend life.

Come for a job, stay for a career!

A Day in The Life Of:

Responsibilities may include, but are not limited to:

• Working within a team environment and building relationships across the organization, external suppliers, and regulatory agencies.
• Overseeing laboratory duties related to complaint analysis and investigation, including receipt, decontamination, and documentation of incoming complaint devices.
• Coordinating cross-functional activities in investigating customer complaints and determining root causes.
• Communicating key information, including escalation of quality issues, to management and quality teams to ensure full engagement and alignment.
• Developing, modifying, and maintaining quality standards and protocols for new product launches or lab transfers, ensuring CQXM requirements are included.
• Designing or specifying inspection and testing mechanisms and equipment, and performing maintenance and calibration.
• Ensuring corrective measures meet reliability standards and documentation compliance.
• Participating in preparing, reviewing, and approving CAPAs and investigations, providing technical direction.
• Developing training plans for analyst versatility and onboarding.
• Ensuring compliance with all applicable procedures and regulations.
• Supporting audit preparations and activities, maintaining quality standards.

Key Skills & Experience

• Bachelor’s degree in Engineering, Science, or related discipline, with a minimum of 2 years’ relevant experience.
• Ability to work effectively in teams, with enthusiasm and motivation.
• Good communication, organizational, presentation, and leadership skills.
• Strong problem-solving skills.
• Knowledge of manufacturing processes, products, design, or post-market/complaints experience is advantageous.
• Fluent in English, both verbal and written.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package, recognizing employee contributions and supporting every career and life stage. The position is eligible for the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology, tackling the most challenging health problems with innovative solutions. Our mission is to alleviate pain, restore health, and extend life, driven by a passionate team of over 95,000 employees worldwide. We are engineers at heart, creating solutions from R&D to manufacturing to problem-solving. Learn more about our commitment to diversity here.