Quality Engineer

LINGLONG AMERICAS, INC; United States; Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Linglong Americas, Inc. seeks a Tire Quality Assurance Engineer with strong analytical, communication and interpersonal skills and 5+ years of tire QA experience.

You will coordinate with distributors to identify defective tires, manage OEM warranty claims from submission to disposition, and generate detailed warranty analyses while ensuring regulatory reporting compliance and data-driven improvements. Domestic and international travel may be required to visit distributors and conduct on-site

Formación

• Minimum 2+ years in tire after-sales, warranty, or quality assurance.
• Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field; equivalent practical experience accepted.
• Solid knowledge of tire products, manufacturing processes, and failure analysis.
• Experience with CRM and after-sales claim management systems.
• Strong data analysis, cross-cultural communication and collaboration skills.
• Willingness to travel domestically and internationally.

Responsabilidades

• Coordinate with distributors to conduct after-sales defective tire identification and warranty claim support.
• Manage OEM after-sales warranty claims from submission through final disposition.
• Investigate, manage, and resolve OE technical issues with manufacturing facilities and OE sales teams.
• Provide timely feedback and on-site guidance for special after-sales issues.
• Generate detailed warranty analyses and technical performance reports.
• Oversee NHTSA regulatory reporting and recall procedure documentation.
• Visit distributors, deliver after-sales training, and offer on-site support when needed.
• Monitor market and tech developments in the tire industry and suggest policy updates.

Conocimientos

Data analysis

CRM

Interpersonal skills

Cross-functional collaboration

Communication

Educación

Bachelor's degree in Automotive Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Business Administration

Equivalent practical experience

Herramientas

CRM systems

Warranty management software

Quality data reporting tools

Descripción del empleo

Linglong Americas is looking for a dedicated individual with strong analytical, communication and interpersonal skills. The candidate must demonstrate the ability to work effectively with all disciplines in the organization and possess a minimum of 5 years of experience as a Tire Quality Assurance Engineer.

Job Description

Responsible for coordinating with distributors to conduct after-sales defective tire identification and warranty claim support.

Manages OEM after-sales warranty claims from initial submission through final disposition, while maintaining accurate quality metrics and regulatory documentation across official customer portals.

Partners with manufacturing facilities and OE sales teams to investigate, manage, and resolve original equipment technical issues, safeguarding customer satisfaction and account health.

Responsible for timely feedback and proper handling of special after-sales on-site issues and information.

Generates detailed warranty analysis and technical performance reports.

Oversees and executes mandatory NHTSA regulatory reporting, ensuring full compliance with federal safety standards, timely submittal of Early Warning Reporting (EWR) data, and accurate documentation of safety recall procedures.

Responsible for visiting assisting distributors, providing after-sales training, guidance, and on-site support when needed.

Responsible for monitoring market and technical developments in the tire industry, evaluating operational impacts, and proposing policy updates to ensure compliance and competitive advantage.

Complete other related tasks as assigned.

Qualifications

Experience: Minimum of 2 years of relevant work experience in tire after-sales, warranty, or quality assurance. Experience in handling OEM after-sales claims is highly preferred.

Education: Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field. Equivalent practical experience may substitute for formal education.

Technical Skills: Solid knowledge of tire products, manufacturing processes, and failure analysis. Knowledge in CRM and after-sales claim management systems. Strong data analysis skills to interpret market and warranty data.

Soft Skills: Exceptional cross-cultural communication and interpersonal skills. Strong problem-solving abilities, customer-oriented mindset, and the ability to handle high-pressure situations with diplomacy.

Other Requirements: Willingness to travel extensively (domestic and potentially international) to visit distributors and attend on-site inspections.