Quality Engineer (Customer Facing - OEM Support) - J0050420

Astemo Ltd.; Harrodsburg (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Astemo Ltd. seeks a Quality Engineer to serve as the primary customer-facing contact for OEM quality issues and resolutions. This role requires strong multitasking, technical troubleshooting, and effective communication across customer and internal teams.

You will lead containment, root cause analysis, and corrective actions, coordinating manufacturing, engineering, and supplier quality to close issues on time and maintain robust quality documentation.

Qualifications

• Bachelor’s degree in engineering or equivalent
• Strong multitasking and organizational skills to manage multiple open issues
• Proven troubleshooting and structured problem-solving ability
• Excellent written and verbal communication skills
• Strong customer-service mindset and professional presence

Responsibilities

• Serve as a primary quality contact for OEM customers and handle product/process quality issues
• Manage multiple active quality issues with clear status tracking
• Lead customer responses and ongoing written and verbal communication
• Coordinate cross-functional teams to investigate and resolve issues
• Lead containment, root cause analysis, and corrective action activities
• Develop and deliver technical reports (8D or equivalent) with root cause and validation
• Explain technical findings clearly to customers and stakeholders
• Conduct shop floor investigations with production and engineering teams
• Support change management and PPAP submissions as needed
• Review and update Control Plans, PFMEAs, and related quality documentation
• Track corrective actions to closure and verify effectiveness
• Support continuous improvement and defect reduction initiatives

Skills

Multitasking

Organizational skills

Troubleshooting

Written communication

Verbal communication

Customer-service mindset

Education

Bachelor's degree in engineering

Tools

IATF core tools

PPAP

PFMEA/Control Plans

8D problem solving

Job description

Overview
We are seeking a highly organized and technically strong Quality Engineer to serve as a primary customer facing contact supporting OEM quality issues and resolution activities. This role is ideal for someone who thrives in a fast-paced manufacturing environment, can manage multiple issues simultaneously, and communicates effectively across customer and internal teams.

Description
Overview
We are seeking a highly organized and technically strong Quality Engineer to serve as a primary customer facing contact supporting OEM quality issues and resolution activities. This role is ideal for someone who thrives in a fast-paced manufacturing environment, can manage multiple issues simultaneously, and communicates effectively across customer and internal teams.
Quality Engineer will lead initial customer communication, coordinate cross-functional internal responses, and drive timely problem resolution. This role requires strong multitasking ability, technical troubleshooting skills, and the ability to translate complex technical findings into clear customer-facing communication.
Key Responsibilities

• Serve as a primary quality contact for OEM customers regarding product and process quality issues
• Manage multiple active quality issues simultaneously and maintain clear status tracking and follow-up
• Lead customer response and ongoing written and verbal communication
• Coordinate cross-functional teams (manufacturing, engineering, supplier quality, operations) to investigate and resolve issues
• Lead and support containment, root cause analysis, and corrective action activities
• Develop and deliver structured technical reports (8D or equivalent) including root cause and corrective action validation
• Interpret and explain technical findings clearly to customers and stakeholders
• Conduct shop floor investigations with production and engineering teams to troubleshoot defects
• Support and drive change management activities including process/product changes and customer approvals
• Support PPAP submissions and customer change approvals as required
• Review and update Control Plans, PFMEAs, and related quality documentation tied to corrective actions and changes
• Track corrective actions to closure and verify effectiveness
• Support continuous improvement and defect reduction initiatives
  

Required Qualifications

• Bachelor’s degree in engineering or with equivalent relevant experience
• Strong multitasking and organizational skills with ability to manage multiple open issues
• Proven troubleshooting and structured problem-solving ability
• Excellent written and verbal communication skills
• Strong customer-service mindset and professional presence

Preferred Qualifications

• Experience in automotive quality environments
• Experience with electronics products or manufacturing
• Ability to read and interpret electrical schematics and mechanical drawings
• Working knowledge of automotive quality systems and tools, including:
• IATF / AIAG core tools
• PPAP
• PFMEA/Control Plans
• 8D problem solving
• Change Management processes
• Experience working directly with OEM customers