Quality Engineer

ttmtech; North Jackson (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid vacation

Job summary

TTM Technologies, Inc. is seeking a Quality Engineer to serve as the liaison between manufacturing, process engineering, and customer source inspectors. The role focuses on continuous improvement, quality verification, and handling customer issues and complaints for PCB products.

You will interpret customer requirements, analyze returns, and support corrective actions, 8D processes, PFMEA, and quality alerts to ensure product quality and regulatory compliance.

Qualifications

• BS in an Engineering discipline preferred or equivalent experience.
• Quality Department experience required.
• PCB experience preferred and helpful.
• Familiarity with NADCAP, AS9100, ISO QC programs preferred.

Responsibilities

• Act as customer point of contact for communications regarding processed or in-process product.
• Assist with requesting and communicating with customer source inspectors.
• Communicate customer concerns after shipment and manage returns/complaints.
• Maintain and integrate quality systems for return and complaint processing.
• Interpret customer requirements and apply to active/shipped products.
• Analyze product returns and coordinate with quality and operations teams.
• Support 8D, PFMEA, 6S, TPM, DOE, and quality alerts.

Skills

English communication

Customer service

Microsoft Office

Self-motivated

Organizational skills

Multitasking

Technical understanding

Education

Engineering degree preferred

Quality dept experience

PCB experience

Understanding of NADCAP/AS9100/ISO

MIL compliance preferred

Tools

MS Office Suite

Job description

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (\"RF\") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (\"PCB\"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market .

Additional information can be found at www.ttm.com

Scope :

The Quality Engineer is a liaison between TTM internal department functions (manufacturing, process engineering, front end engineering, etc.) and customer source, they will assist with continuous improvement functions, customer issues and complaints, and quality verification processes for quality assurance and system functionality.

Duties and Responsibilities:

• Act as customer point of contact for all customer communications regarding processed or in process product. This will include active use of customer designed systems and databases for submission of deviation requests and other customer notification functions.
• Assist with requesting and communicating with customer source inspectors.
• Communicate customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment. This includes, but is not limited to, the maintenance and issuance of returns and complaints.
• Maintain and integrate quality systems for return and complaint processing.
• Identify, interpret, and apply customer requirements to active and shipped products. This person will be trained and required to use customer specific references and general PCB specifications.
• Interpret and analyze customer requests. This will include communicating with customer for clearer understanding and follow-up questions to assist the quality department in addressing customer inquiries.
• Analyze product returns to establish preliminary investigation for quality issues. This includes communicating findings within the quality department, operations, process engineering, front end engineering, and the customer, as applicable.
• Understand and support continuous improvement elements such as 8D Corrective Actions, ZDP, PFMEA, 6S, TPM, DOE, Jidoka/Andon, Customer Satisfaction, and Quality Alerts.
• Assist in process auditing.
• Assist with procedure and documentation updates and associated training.
• Establish format and generation of AS9102 FAI reports.
• GD&T - Understanding customer blueprints and correlating requirements to physical product measurements.
• Coordinating outside service for customer specific requirements.

N ote:

The statements herein are intended to describe the general nature and level of work be ing performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:

• Able to read, write, and communicate in English, to the extent necessary to perform the job functions.
• Able to understand concerning technical requirements.
• Able to effectively communicate with others, both basic and technical concepts.
• Possess strong customer service skills.
• Excellent computer skills with proficiency in Microsoft Office and peripheral devices.
• Self starter with ability to do follow-up to completion without supervision.
• Understands basic corrective/preventive action concepts.
• Well organized and able to multitask.

Education and Experience:

• BS in an Engineering discipline preferred or equivalent experience
• Quality Department experience
• PCB experience preferred
• Understanding of printed circuit accreditation programs (NADCAP, AS9100, ISO, etc)
• MIL compliance preferred

Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to th