Quality Engineer

El Camino Health; North Jackson (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Flexible Spending Account

Health Savings Account

Disability benefits

Life insurance

Paid vacation & holidays

Job summary

TTM Technologies, Inc. is seeking a quality/customer liaison to manage communications with customers for processed products and to coordinate deviation requests and inspections. You will support returns, investigations, and cross-functional resolution of issues while adhering to quality standards.

You will interact with engineering, operations, and the customer to understand requirements and to document actions. A background in PCB quality and NADCAP/AS9100 familiarity is preferred.

Qualifications

• BS in an engineering discipline preferred or equivalent experience.
• Quality Department experience PCB experience preferred.
• Understanding of printed circuit accreditation programs (NADCAP, AS9100, ISO) MIL compliance preferred.

Responsibilities

• Act as customer point of contact for all communications regarding processed or in-process products.
• Submit deviation requests using customer systems and databases.
• Coordinate with customer source inspectors and communicate customer concerns post-shipment.
• Maintain returns and complaints; manage investigation and resolution cross-functionally.
• Support continuous improvement efforts (8D, PFMEA, 6S, DOE, Jidoka/Andon).
• Assist with procedures, documentation updates and training; generate AS9102 FAI reports.

Skills

Customer service

English proficiency

Communication

MS Office

Multitasking

Technical understanding

Self-motivation

Documentation

Education

BS in Engineering or related field

Quality department / PCB experience

NADCAP/AS9100/ISO awareness

Job description

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com

Duties and Responsibilities:

• Act as customer point of contact for all customer communications regarding processed or in process product
• This will include active use of customer designed systems and databases for submission of deviation requests and other customer notification functions
• Assist with requesting and communicating with customer source inspectors
• Communicate customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment
• This includes, but is not limited to, the maintenance and issuance of returns and complaints
• Maintain and integrate quality systems for return and complaint processing Identify, interpret, and apply customer requirements to active and shipped products
• This person will be trained and required to use customer specific references and general PCB specifications
• Interpret and analyze customer requests. This will include communicating with customer for clearer understanding and follow-up questions to assist the quality department in addressing customer inquiries
• Analyze product returns to establish preliminary investigation for quality issues. This includes communicating findings within the quality department, operations, process engineering, front end engineering, and the customer, as applicable
• Understand and support continuous improvement elements such as 8D Corrective Actions, ZDP, PFMEA, 6S, TPM, DOE, Jidoka/Andon, Customer Satisfaction, and Quality Alerts
• Assist in process auditing
• Assist with procedure and documentation updates and associated training
• Establish format and generation of AS9102 FAI reports
• GD&T – Understanding customer blueprints and correlating requirements to physical product measurements
• Coordinating outside service for customer specific requirements

Essential Knowledge and Skills:

• Able to read, write, and communicate in English, to the extent necessary to perform the job functions
• Able to understand concerning technical requirements
• Able to effectively communicate with others, both basic and technical concepts
• Possess strong customer service skills
• Excellent computer skills with proficiency in Microsoft Office and peripheral devices
• Self starter with ability to do follow-up to completion without supervision
• Understands basic corrective/preventive action concepts
• Well organized and able to multitask

Education and Experience:

• BS in an Engineering discipline preferred or equivalent experience
• Quality Department experience PCB experience preferred
• Understanding of printed circuit accreditation programs (NADCAP, AS9100, ISO, etc) MIL compliance preferred

Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefits are available 1st of the month following date of hire. Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

• medical
• dental
• vision
• 401K
• Flexible Spending Account
• Health Savings Account
• accident benefits
• life insurance
• disability benefits
• paid vacation & holidays

Export Statement:

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced interconnect products, including PCBs and substrates. TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com.