Process Quality Specialist

ABB Inc.; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life insurance

Disability coverage

Parental leave

Job summary

ABB Inc. is seeking a Process Quality Specialist to improve customer satisfaction by resolving complaints, analyzing defects, and delivering actionable quality improvements across PDU, STS, and UPS products for data centers.

You will lead audits, develop quality plans, monitor yield, and work with cross-functional teams on FAT and UL/CSA/ISO certifications in a fast-paced, onsite Richmond environment.

Qualifications

• Requires a bachelor degree in engineering and at least 5 years of related experience.
• Proficiency with quality tools such as FMEA, 7 QC tools, 5S, 5Why, Kaizen, Poka-Yoke, SPC, DMAIC, and 8D Root Cause.
• Familiarity with UL1561, NEMA ST-20, IEEE C57.12.01/91, DOE 2016, UL9540/1008S, UL1778, UL891 and CSA C22.2 standards.

Responsibilities

• Drive and perform product audits.
• Develop and maintain Quality Plans, Control Plans, and inspection checklists with CTQ parameters and Q-gates.
• Monitor First Pass Yield and implement improvements for quality and efficiency.
• Coordinate with cross-functional teams during audits, FATs, and certifications (UL, CSA, ISO).
• Perform COPQ analyses to identify cost-saving opportunities and map processes for automation.

Skills

FMEA

7 QC tools

5S

5Why

Kaizen

Poka-Yoke

SPC

DMAIC

8D Root cause analysis

Education

Bachelor degree in Mechanical/Industrial/Electrical Engineering or related field

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Quality Lead

The work model for the role is: Onsite, Richmond, VA

Your role and responsibilities:

As a Process Quality Specialist, you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a dynamic and fast-paced environment.

You will be mainly accountable for:

• Drive and perform product audit
• Develop and maintain Quality Plans, Control Plans, and inspection checklists, while deriving Critical to Quality (CTQ) parameters and establishing Q-gates.
• Monitor and analyze First Pass Yield metrics, identifying opportunities for improvement and implementing strategies to enhance product quality and production efficiency.
• Proactively monitor customer complaints, conducting thorough analyses to determine root causes, and implementing corrective actions; Coordinate with Cross-Functional Teams (CFTs) during customer audits, Factory Acceptance Tests (FAT), and certification audits (UL, CSA, ISO), ensuring all requirements are met and issues are promptly addressed.
• Perform COPQ analyses to identify cost‑saving opportunities, implementing initiatives that reduce defects, improve efficiency, and enhance overall profitability; Mapping current manufacturing processes and identify areas for improvement through automation.

Qualifications for the role:

• Bachelor degree in Mechanical/Industrial/Electrical Engineering or related field PLUS minimum 5 years of experience
• Proficient in quality tools like FMEA, 7 QC tools, 5S, 5Why, Kaizen, Poka-Yoke, SPC, DMAIC & 8D Root cause analysis
• Familiar with key industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL9540, UL1008S, UL1778, UL891 and CSA C22.2, which enhances compliance and product reliability.
• Familiarity with Lean, Six Sigma, and other process improvement methodologies is highly desirable.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low‑voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy‑efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB?

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and affirmative action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

Salaried exempt positions are provided vacation under a permissive time away policy. #LI-onsite

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.