Quality Engineer

Samsung SDI America Inc.; Auburn Hills (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

Samsung SDI America Inc. is seeking a Field Technical Support professional in Auburn Hills, MI, to drive quality issue management and on-site customer support for energy storage systems.

You will lead diagnostic efforts, coordinate RMA activities, and provide training at the RMA center to ensure rapid and effective issue resolution. The role requires strong troubleshooting, field experience with Li-ion battery tech, and the ability to travel up to 30%.

Qualifications

• Bachelor's degree in Electricity, Chemical, or Materials engineering or relevant technical field.
• Strong communication and professional attitude with customers.
• Field experience in Energy Storage Systems or related energy sectors preferred.
• Ability to lift up to 45 lb and travel up to 30%.

Responsibilities

• Provide immediate troubleshooting guidance and define action plans for field issues to ensure customer satisfaction.
• Visit customer sites for on-site support, inspect defective products, and manage urgent issues.
• Lead diagnostic testing strategies with analytics teams to resolve field failures quickly.
• Report field activity to Global HQ and provide feedback for continuous improvement.
• Manage the Return Material Authorization (RMA) process, including approvals and tracking.
• Provide technical training at the RMA center and manage inventory for complete products/solutions.
• Contribute technical expertise during and after installation for commissioning support.
• Offer ongoing technical support during operation, including data analysis and maintenance guidance.

Skills

Customer focus

Field experience

Li-ion battery knowledge

Troubleshooting

Travel readiness

Education

Bachelor's degree in Electrical, Chemical, or Materials engineering

Tools

Testing equipment familiarity

Job description

Quality issue management (Field/ Customer/ Partner)

• First Response: Provide immediate troubleshooting guidance and define action plans for field/in-line issues to ensure customer satisfaction.
• On-site Support: Visit customer sites to address concerns, inspect purportedly defective products, and manage urgent issues at the front line.
• Defect Analysis: Lead diagnostic testing strategies in collaboration with analytical teams to guarantee a quick response on field failure investigations.
• Reporting: Provide continuous field activity reporting to Global HQ and international sites, provide critical feedback on site activities to the process and development team for continuous improvement.
• RMA Process: Manage the Return Material Authorization (RMA) process, including approval, status tracking, and compensation for returned products.
• Center Support: Provide technical training on new products before launch and manage inventory for complete products/solutions at the RMA center.

Field Technical Support

• Commissioning Support: Contribute technical expertise during and after installation, providing feedback on potential quality issues or defects.
• Operational Support: Provide tech-support during commercial operation, including log data analysis, performance optimization, and maintenance guidelines.

REQUIREMENTS

MINIMUM EXPERIENCE REQUIREMENTS

• Bachelor's degree in Electricity, Chemical, or Materials engineering or relevant technical field.
• Customer‑centric mindset with the ability to communicate effectively and maintain a professional, positive attitude with all customers and counterparts.
• Field experience, hands‑on practice and knowledge about Energy Storage Systems preferred, or similar experience acquired in utility and power, or renewable energy sectors.
• Ability to perform physical activities, including lifting, carrying, and moving materials. (Up to 45lb)
• Experience in Li‑ion Battery Technology and associated risks.
• Ability to provide rapid technical response in dynamic environments while troubleshooting complex system failures and managing multiple projects.
• Comprehensive knowledge of technical investigation and analysis workflows for quality issue.
• No restrictions with traveling in the USA or Internationally.
• Availability to travel up to +30%.
• Valid US Driver’s license.

PREFERRED EXPERIENCE REQUIREMENTS

• Experience in after‑sales, solutions engineering, or similar role, in the li-ion/energy storage systems or automotive industry a plus.
• Experience in multicultural working environment.
• Communication and presentation skills, with the ability to convey technical concepts and findings to both technical and non‑technical audiences.
• Strong technical background with expertise in renewable energy and/or battery systems, and the ability to quickly learn and adapt to new technologies.
• Strong verbal and written communication skills in English (Korean is a plus but not required).
• Experience in battery cell, module, and pack production process.

MINIMUM EDUCATION

• Degree Level: Bachelors
• Field: Electricity, Chemical, or Materials engineering or relevant technical field

PREFERRED EDUCATION

• Degree Level: Bachelors
• Field: Electricity, Chemical, or Materials engineering or relevant technical field

INTERNAL TRAINING REQUIREMENTS

• Quality Policy
• Health & Safety Orientation
• Quality Objectives
• New Hire or New Position Orientation
• Samsung Philosophy and Values

QUALITY ASSURANCE REQUIREMENTS

• Comply with requirements of the Quality Operating System (QOS) in accordance with ISO 9001:2008
• Identify concerns and initiate corrective actions (through verification) relating to product, process and quality systems
• Initiate preventative and continuous improvement actions relating to product, process and quality systems

HEALTH & SAFETY REQUIREMENTS

• Follow safe work procedures established by the Company; and follow the OH&S directions of the head of your department or supervisor
• Use of appropriate personal protective equipment (PPE) and safety systems
• Where PPE is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed, as indicated in a risk assessment, or as required in OH&S procedures
• Use other safety and emergency equipment provided in the workplace as directed or as required in OH&S procedures
• Assist with the preparation of risk assessments
• Before commencing work or research, a risk assessment should be conducted to identify, assess and control the hazards associated with the work or research. This should be conducted in conjunction with other relevant staff, researchers and the supervisor
• Report OH&S problems
• Report workplace hazards to the supervisor as soon as possible after they occur
• Report injury or illness arising from workplace activities using the incident/injury reporting system as soon as possible after the incident
• Lead incident investigations and implement corrective actions