Account Manager

Samsung SDI America Inc.; Auburn Hills (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

Samsung SDI America Inc. is seeking a senior account manager to oversee day-to-day management of OEM EV customer accounts. The role focuses on sales growth, relationship building, and coordinating internal support to win contracts and forecast revenue.

You will manage negotiations, drive opportunities, and maintain CRM data for accurate forecasting, ensuring timely delivery and issue resolution with major OEMs and Tier-1 suppliers.

Qualifications

• BS, Engineering or Business degree.
• At least 5 years automotive industry experience supplying components or working with STLA, Ford, GM or comparable OEMs or large Tier-1s.
• Must have unrestricted authorization to work in the United States and a driver's license.
• Must establish and grow relationships with primary and executive contacts, both with customers & internal partners.
• Ability to coordinate with cross-functional organization and communicate effectively.
• Excellent written and verbal communications skills.

Responsibilities

• Achieve or exceed Sales and Order goals and implement recovery plans as required.
• Lead development and execution of opportunity win strategies with understanding of customer needs and Samsung SDI value proposition.
• Maintain up-to-date information in CRM and pipeline management for forecasting and planning.
• Resolve delivery and accounts receivable issues and collaborate across teams to satisfy customers.
• Establish account strategy to increase sales, penetration, profitability and customer satisfaction.
• Monitor new products and services required for OEMs and mobilize the account team to address issues.

Skills

Relationship management

CRM proficiency

Negotiation

Cross-functional

Communication

MS Office

Automotive market

Education

BS in Engineering or Business

Tools

CRM software

Job description

This position is responsible for the day to day account management of Samsung SDI America OEM Electric Vehicle (xEV) customer accounts. The position (i) provides sales and business development to achieve order intake and revenue objectives for the region, (ii) maintains customer relationship, (iii) manages commercial negotiations with the customer, coordinating internally for support and approval, (iv) and conducts sales forecasting for support of annual budgeting and long-term strategic planning.

ESSENTIAL ROLES AND RESPONSIBILITIES

Responsibilities:

- Sales and Order responsibilities include: (i) achieve or exceed Sales and Order goals, and successfully, implement recovery plans as required, (ii) lead the development and execution of opportunity win strategies with comprehensive understanding of the customer needs, competitive landscape and Samsung SDI value proposition, (iii) effectively communicate and influence the organization to submit responsive proposals, and actively participate in successful contract negotiations, (iv) maintain up-to-date information in Customer Relationship Management and Pipeline Management tool for Sales and Order forecasting, and (v) resolve outstanding delivery and Account Receivable issues.

- Key Account Management responsibilities include: (i) owner of customer account at SDIA, (ii) Establish account strategy with team to increase sales, penetration, profitability and customer satisfaction, (iii) manage and develop close relationships across customer organizations to establish preference for Samsung SDI, influence product requirements, decisions, and successfully negotiate contracts with excellent understanding of the customer decision making process, (iii) monitor and identify new products and services required for OEMs and the market and (iv) mobilize account team to resolve significant product or service issues to the satisfaction of the customer and business.

REQUIREMENTS

Qualifications:

- BS, Engineering or Business degree

- At least 5 years of automotive industry experience supplying components and/or working at STLA, Ford, GM or comparable OEMs or large Tier-1s

- Must have unrestricted authorization to work in the United States and a driver's license.

Required Skills:

- Must be able to establish and grow strong relationships with primary and executive

contacts, both with customers & with internal partners

- Ability to coordinate and interact with partners in a cross-functional organization

- Excellent written and verbal communications skills

- Exceptional relationship skills

- Strong organizational and multi-tasking skills, with a high level of integrity and creativity

- Full proficiency in MS Office and with CRM / Pipeline Management tools

- Customer-focused mindset

- Knowledge of automotive industry practices and protocols

Preferred Qualifications:

- 5 years minimum automotive industry sales account management experience

Knowledge of battery technologies and/or EV platform technologies

- Proven track record of sales growth attainment

- Experience in global organizations

- Formal negotiation training and negotiation experience in an automotive context

- Experience in automotive logistics, sales forecasting and budgeting, near and long-term (revenue and strategic planning)

- Understanding of automotive quotation processes and cost breakdown requirements

INTERNAL TRAINING REQUIREMENTS

• Quality Policy
• Health & Safety Orientation
• Quality Objectives
• New Hire or New Position Orientation
• Samsung Philosophy and Values

QUALITY ASSURANCE REQUIREMENTS

• Comply with requirements of the Quality Operating System (QOS) in accordance with ISO 9001:2008
• Identify concerns and initiate corrective actions (through verification) relating to product, process and quality systems
• Initiate preventative and continuous improvement actions relating to product, process and quality systems

HEALTH & SAFETY REQUIREMENTS

• Follow safe work procedures established by the Company; and follow the OH&S directions of the head of your department or supervisor
• Use of appropriate personal protective equipment (PPE) and safety systems
• Where PPE is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed, as indicated in a risk assessment, or as required in OH&S procedures
• Use other safety and emergency equipment provided in the workplace as directed or as required in OH&S procedures
• Assist with the preparation of risk assessments
• Before commencing work or research, a risk assessment should be conducted to identify, assess and control the hazards associated with the work or research. This should be conducted in conjunction with other relevant staff, researchers and the supervisor
• Report OH&S problems
• Report workplace hazards to the supervisor as soon as possible after they occur
• Report injury or illness arising from workplace activities using the incident/injury reporting system as soon as possible after the incident
• Lead incident investigations and implement corrective actions