Quality Employment Coach

AARP; Washington (District of Columbia); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Pension plan

Health insurance

Dental insurance

Vision plan

Paid time off

Tuition reimbursement

Job summary

AARP Foundation seeks a Quality Employment Coach for the BACK TO WORK 50+ program. You will provide career guidance to unemployed and underemployed adults over 50, including career exploration, job readiness, and skills development, using a trauma-informed, whole-person lens.

You will deliver individual and group coaching, track participant progress, and collaborate with internal teams and partners to improve outcomes.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of experience in career coaching or workforce development, preferably for adults 50+.
• Strong coaching, facilitation, and relationship-building skills with diverse populations.
• Experience delivering career development workshops and workforce readiness programs.
• Knowledge of career development practices, labor markets, and data-driven improvement.
• Proficiency with Office, CRM systems, Zoom, Salesforce, SumTotal, and job search tools.

Responsibilities

• Assist with program planning, implementation, and continuous improvement.
• Conduct training needs analysis to inform objectives and strategies.
• Design learning solutions including coaching, workshops, and development programs.
• Provide consulting on career and talent development projects across the organization.
• Manage project communication and promote events to drive learner engagement.
• Maintain participant records and prepare data-driven reports.
• Identify opportunities to engage learners in system features and LMS tools.
• Continuously improve learner-centric processes and learning technologies.

Skills

Career coaching

Facilitation

Communication

Relationship building

Data-driven decisions

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

CRM systems

Zoom

Salesforce

SumTotal

Job description

Overview

AARP Foundation is the nation's leading organization serving the 39 million older adults living in poverty or one life event away from slipping into it. Our mission is to strengthen financial resilience for and with older adults by empowering individuals and improving systems. We do this by creating pathways to quality employment, removing barriers to benefits, and promoting equitable access to essential goods and services. To learn more, visit aarpfoundation.org or follow @AARPFoundation on social media.

Overview

AARP Foundation is the nation's leading organization serving the 39 million older adults living in poverty or one life event away from slipping into it. Our mission is to strengthen financial resilience for and with older adults by empowering individuals and improving systems. We do this by creating pathways to quality employment, removing barriers to benefits, and promoting equitable access to essential goods and services. To learn more, visit aarpfoundation.org or follow @AARPFoundation on social media.

AARP Foundation’s BACK TO WORK 50+ coaching program supports unemployed and underemployed workers over 50 who live with low income, placing them on the pathway to higher quality employment or self-employment.

As a Quality Employment Coach (2positions available) you will provide comprehensive career and job search guidance to participants in the BACK TO WORK 50+ program. In this role, you will support participants through career exploration, job readiness, skills development, and successful transition into quality employment. As a coach, you will apply a whole-person, trauma-informed lens by assessing individual needs aligned with an understanding of the unique life circumstances and barriers to employment for low-income workers over age 50.

The Quality Employment Coach delivers individualized and group-based coaching while collaborating with internal teams and external third-parties to support program outcomes. In this role you will track participant progress and outcomes, contributing to program performance measurement, evaluation and enhancement. As a coach, you will also provide subject matter expertise when necessary on coaching best practices within the Foundation and AARP.

Responsibilities

• Assist with program planning, implementation, and continuous improvement initiatives to enhance service delivery and outcomes.
• Conducts training needs analysis to inform performance objectives, instructional strategies, and project scope.
• Designs/develops instructionally sound learning solutions that provide effective and engaging experiences, which may include one-on-one coaching, group activities, workshops, and/or comprehensive development programs.
• Provides consulting on career and talent development projects across the organization, including requests to develop/deploy new training activities, sustain ongoing programs, and enhancement requests, highlighting industry best practices and the organization’s standards. Consults on development opportunities training programs. Performs detailed audience analysis and facilitates in-person and virtual workshops.
• Manages project communication and event promotion to ensure learner engagement, enrollment, and satisfaction.
• Maintain accurate participant records, databases, and required documentation in compliance with program, funder, and organizational standards. Prepare reports and analyze data to provide insights and recommendations aimed at improving program effectiveness and impact.
• Identifies, evaluates, and implements opportunities to engage and educate learners on talent development programs and system features/functionality/procedures.
• Sustain and continuously improve learner centric processes and procedures, including the design and deployment of Learning Management System (LMS) solutions and other learning technologies.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 5+ years of experience in career coaching, workforce development counseling, or a related field; experience supporting adults age 50+ preferred.
• Strong coaching, facilitation, communication, and relationship-building skills, with the ability to motivate and engage diverse populations.
• Demonstrated experience delivering career development workshops, group training, and workforce readiness programs.
• Deep knowledge of career development practices, workforce systems, labor market trends, and a commitment to continuous learning.
• Proficiency with Microsoft Office, virtual collaboration platforms, CRM systems, and career-related technologies such as Zoom, Salesforce, SumTotal, and job search tools.
• Organizational, time management, problem-solving, and decision-making skills, with the ability to manage multiple priorities independently while maintaining confidentiality and exercising sound judgment.
• Career coaching certification (e.g., ICF, GCDF) or the ability to obtain certification within one year, along with the ability to use data to drive decisions, improve outcomes, and appropriately elevate complex situations when needed.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation And Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.