Quality Documentation / Training Support Specialist

The Fountain Group; Westbrook (ME); On-site; USD 41,000 - 44,000; Full time

Job summary

The Fountain Group is seeking a Quality Documentation Associate for a prominent client. This on-site role is based in Westbrook, ME, with a pay rate of $30–$32 per hour and flexible hours from 8 to 5, M–F.

You will maintain the Learning Management System, generate training reports, and ensure regulatory compliance with ISO and FDA standards. You will collaborate with internal teams to improve learning processes and support audit readiness.

Qualifications

• BS in Education, Science, Engineering, or related discipline (or equivalent)
• Experience with data entry in a large matrixed environment
• Experience pulling reports in Excel and creating reports
• Experience with Oracle or similar systems and communicating findings to teams
• Experience with Quality Management Systems (preferred)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

• Maintain and administer learning management system and training records
• Develop and review training materials and curricula
• Prepare reports and teaching materials; pull reports from LMS and Excel
• Support audits and ensure compliance with quality systems

Skills

Data entry

Excel reporting

Technical writing

Communication

Education

BS in Education, Science, Engineering, or related discipline

Tools

Oracle

Agile (document management)

Job description

We are a national staffing firm and are currently seeking a Quality Documentation Associate for a prominent client of ours. This position is on site in Westbrook, ME. Details of the position are as follows:

Job Details:

• Pay: $30 - $32 hr. M - F - 8 to 5 but hours are flexible. 100% onsite. 14+ mos.
• This role provides training support and expertise to employees to ensure continued compliance with Quality System and administration of the BU Learning Management System. Responsible for the maintenance of the Learning Management System, training reporting, and records.
• Day to Day: initiating change orders, viewing job descriptions, pulling reports, work in LMS (Metro), work in Agile documentation system. Teachers and instructional designers are NOT a fit. This person will not be training anyone.
• Provides Subject Matter Expertise on the learning process including learning management system to other functional areas.
• Ensures effective communication, monitoring and promotion of learning activities.
• Liaises with Division, Managers and Team Leaders to continuously improve learning processes and/or systems.
• Establishes and maintains a direct and proactive relationship with internal and external customers, has a strong understanding of current customer needs, anticipates and addresses issues, escalating as applicable.
• Authors and reviews learning documentation/material.
• Demonstrates commitment to the development, implementation, and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
• Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
• Supports audit readiness to ensure successful audit inspection results related to the Learning system and/or processes.
• Ensures training program meets quality standards.
• Coordinate and support completion of training programs that are required to meet cGMP requirements.
• Maintains applicable administrative procedures and policies to ensure compliance with business process and regulatory expectations.
• Conduct training curriculum reviews and revise training plans accordingly
• Create and assist with the development of training materials.
• Coordinating resources (other presenters/instructors, course materials, training space, etc.),

Qualifications:

• BS in preferably in Education, Science, Engineering, or a related discipline, or equivalent combination of education and experience.
• Must have data entry (from large matrixed environment), some technical writing (reports updating), and pulling reports in Excel, and experience with systems such as Agile (document management, not the methodology), Oracle or similar - ability to communicate findings to other teams.
• Experience in Quality Management Systems preferred.
• Experience utilizing word processing software (e.g., Microsoft Office - Word, Excel, and PowerPoint)