Quality Deviation & CAPA Lead

UL, LLC; Cumberland (RI); Hybrid; USD 64,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401K and retirement benefits

Paid time off (vacation, holidays, and

Job summary

UL Solutions in Cumberland, RI, is seeking a Program Service Specialist - Deviation Management to lead investigations of product quality deviations across cosmetics, OTC drugs, foods, and more. You will assess risk, determine CAPA actions, and coordinate with suppliers, laboratories, and retailer stakeholders to ensure compliant dispositions.

The role requires a Bachelor’s degree in a related science field and 2+ years in QA, regulatory compliance, or deviation management, with strong writing

Qualifications

• Bachelor's degree in a related scientific discipline.
• 2+ years of experience in quality assurance, quality systems, regulatory compliance, laboratory testing, or deviation management.
• Experience in consumer packaged goods sectors such as cosmetics, OTC drugs, foods, dietary supplements.
• Strong understanding of root cause analysis methodologies and CAPA systems.
• Experience reviewing laboratory testing data and technical reports.
• Excellent technical writing, documentation, and communication skills.
• Ability to manage multiple complex investigations simultaneously while meeting deadlines.
• Experience supporting major retailers testing programs.
• Knowledge of OTC drug monographs, cosmetic regulations, food safety requirements, and retailer quality programs.
• Experience with supplier qualification programs and third-party manufacturing oversight

Responsibilities

• Manage end-to-end lifecycle of deviations, non-conformances, and failing laboratory test reports.
• Evaluate product failures across chemical, microbiological, physical, labeling, packaging, and performance testing.
• Conduct investigations to determine root cause and assess product impact.
• Review laboratory reports, COAs, specifications, formulations, manufacturing records, supplier documentation, and historical quality data.
• Determine appropriate product disposition, including release, rework, retesting, market withdrawal, or destruction recommendations.
• Ensure investigations are completed within established service-level expectations and retailer requirements.
• Partner with Product Development, Sourcing, Legal, Supplier Management, and Retail Quality teams.
• Communicate investigation status, risk assessments, and recommended actions to stakeholders.
• Provide technical guidance on product quality and compliance issues.

Skills

Technical writing

Communication

Multitasking

Education

Bachelor's degree in Food Science, Chemistry, Biology, Microbiology, Pharmaceutical Sciences, Regulatory Affairs, Quality Assurance, or related field

Job description

UL Solutions in Cumberland, RI, is seeking a Program Service Specialist - Deviation Management to lead investigations of product quality deviations across cosmetics, OTC drugs, foods, and more. You will assess risk, determine CAPA actions, and coordinate with suppliers, laboratories, and retailer stakeholders to ensure compliant dispositions.

The role requires a Bachelor’s degree in a related science field and 2+ years in QA, regulatory compliance, or deviation management, with strong writing