Deviation Management Specialist — Quality & Compliance

UL Solutions; Woonsocket (RI); Hybrid; USD 64,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401K plan

Paid time off

Job summary

UL Solutions is seeking a Program Service Specialist - Deviation Management to lead investigations and CAPA for product quality deviations across cosmetics, OTC drugs, foods, dietary supplements, and general merchandise.

This hybrid role (3 days in-office) is based at 200 Highland Corporate Drive in Cumberland, RI and partners with suppliers, laboratories, and retailer stakeholders to ensure compliant dispositions.

Qualifications

• 2+ years of experience in quality assurance, quality systems, regulatory compliance, laboratory testing, or deviation management.
• Experience managing product quality investigations within consumer packaged goods, cosmetics, OTC drugs, food, dietary supplements, or related industries.
• Strong understanding of root cause analysis methodologies and CAPA systems.
• Experience reviewing laboratory testing data and technical reports.
• Excellent technical writing, documentation, and communication skills.

Responsibilities

• Lead investigation, assessment, resolution, and closure of product quality deviations and failing laboratory test reports.
• Manage end-to-end lifecycle of deviations, non-conformances, and reports.
• Review COAs, lab reports, specifications, manufacturing records, supplier docs, and data for risk assessment and disposition decisions.

Skills

QA experience

Root-cause analysis

CAPA

Technical writing

Regulatory compliance

Laboratory data review

Education

Bachelor's degree in Food Science, Chemistry, Biology, Microbiology, Pharmaceutical Sciences, Regulatory Affairs, Quality Assurance, or related discipline

Job description

UL Solutions is seeking a Program Service Specialist - Deviation Management to lead investigations and CAPA for product quality deviations across cosmetics, OTC drugs, foods, dietary supplements, and general merchandise.

This hybrid role (3 days in-office) is based at 200 Highland Corporate Drive in Cumberland, RI and partners with suppliers, laboratories, and retailer stakeholders to ensure compliant dispositions.