Quality Customer Service Administrator

Destrooper Biscuits; Town of Belgium (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Meal vouchers

Hospitalisation insurance

Group insurance

Home policy: 6 days/month

Flexible hours

Job summary

Destrooper Biscuits is seeking a QA customer service administrator to manage specifications for products and packaging. You will act as the spokesperson internally and externally, ensuring data is current and compliant across portals and artwork reviews.

You will collaborate with sales, marketing, operations, and purchasing to maintain high quality specifications in multiple languages and formats, including nutrition and ingredient lists.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Analytical and accurate with strong attention to detail.
• Strong written and spoken English; Dutch a plus.

Responsibilities

• Complete and upload data to various customer portals and templates.
• Coordinate with sales, quality, operations and purchasing to provide accurate information.
• Review and validate nutrition, ingredients, and language on packaging artwork.

Skills

Excellent communication

Attention to detail

Multitasking

Education

Bachelor's degree in Agro- & Biotechnology

Job description

As a QA customer service administrator, you'll be the spokesperson for our organization, both internally (sales, marketing, operations, etc.) and external stakeholders (customers, government, etc.) when it comes to managing and sharing specifications, both at the product and packaging level. You'll ensure these are always up-to-date, evolve with the rapidly changing expectations of all stakeholders, and achieve the highest level of quality and reliability.

• Completing customer portals & templates: Providing and uploading data and specifications to various (international) customer portals and templates (product & pack). This covers a wide range of data: nutritional information, sustainability, origin, food processing, etc. Where necessary, coordinate with internal teams (sales, quality, operations, purchasing) to provide accurate and complete information. Ensure compliance with internal and external requirements
• Providing internal specification management: Bringing structure to our specification library Define and monitor the flow to keep the specifications continuously up-to-date Taking a leading role in making new external or internal requirements available
• Artwork validations: You review and validate new artwork from a quality perspective: accuracy of nutritional tables and ingredient lists in various languages, claims, certificates, etc.

What you are

You have a bachelor's degree, preferably in Agro- and Biotechnology, or Business Management. Proven similar experience is also an advantage. Experience with specification management is a definite asset, although an affinity for the domain combined with a great deal of passion and drive can certainly also be the right answer. You are analytical, accurate and have strong communication skills. You can easily keep track of a multitude of information and tasks. You enjoy working with systems and customer portals You can switch easily between different teams and know how to set priorities. You have a good basic knowledge of product and quality requirements, and understand the importance of correct specifications Excellent command of Dutch and English, both spoken and written. Other languages are welcome.

What you can expect

You will have the opportunity to work in a 100% Belgian but internationally renowned and appreciated food company. Destrooper Biscuits also stands for talent development. You'll receive the necessary support to further develop and expand your capabilities. Annual activities organized by the festival committee (Tour Destrooper, New Year's party, summer drinks, etc.).

• A competitive salary package with fringe benefits such as meal vouchers, hospitalisation and group insurance.
• There is a home policy of 6 days per month in effect, and we also work with flexible hours.