Quality Coordinator — Customer Champion

Kelvion; Catoosa (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

Kelvion seeks a focused Customer Quality Support associate to serve as the primary contact for customer complaints, document and track issues through closure, and coordinate cross‑functional investigations to drive root causes and corrective actions.

You will communicate findings to customers, maintain records and quality documentation, monitor metrics, and support audits. Prior manufacturing experience is preferred.

Qualifications

• Strong customer service, relationship-building, communication, and organizational skills.
• Ability to effectively communicate with customers and cross-functional teams.
• Proficient in Microsoft Office 365 with ability to learn ERP and quality systems.
• Ability to multi-task and manage multiple customer issues in a fast-paced environment.
• Strong attention to detail, documentation, time management, and problem-solving abilities.

Responsibilities

• Serve as primary contact for customer complaints and quality‑related inquiries.
• Document and track complaints through closure.
• Coordinate cross‑functional investigations to determine root causes and corrective actions.
• Communicate findings and resolution status to customers promptly.
• Maintain complaint records, corrective action reports, and quality documentation.
• Track open quality issues and ensure timely corrective actions.
• Assist in monitoring customer quality metrics and trends.
• Support internal and external audits as required.
• Assist with continuous improvement activities for customer satisfaction and product quality.
• Cross‑train with team members to ensure coverage and support business needs.
• All other duties assigned.

Skills

Customer service

Relationship-building

Communication

Organization

MS Office 365

ERP systems

Quality management systems

Multi-tasking

Problem solving

Attention to detail

Education

High school diploma/GED

Associate’s degree in related field

Tools

ERP software

Quality management software

Job description

Kelvion seeks a focused Customer Quality Support associate to serve as the primary contact for customer complaints, document and track issues through closure, and coordinate cross‑functional investigations to drive root causes and corrective actions.

You will communicate findings to customers, maintain records and quality documentation, monitor metrics, and support audits. Prior manufacturing experience is preferred.