Quality Control Supervisor — Distribution & Logistics

Mattel, Inc.; San Bernardino (CA); On-site; USD 71,000 - 85,000; Full time

Job summary

Mattel, Inc. is seeking a Quality Assurance Supervisor to lead day-to-day quality operations across its distribution center network.

You will supervise quality personnel, ensure compliance with quality standards and customer requirements, and drive continuous improvement in product quality and processes. You will partner with operations, inventory, logistics, and vendor teams to resolve quality concerns, implement corrective actions, and support a best-in-class customer experience.

Qualifications

• 3+ years in quality, manufacturing, logistics, or operational leadership.
• Experience leading teams and managing employee performance.
• Experience with quality systems, inspections, audits, corrective actions, and quality documentation.
• Strong analytical and problem-solving skills with data-driven decisions.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Ability to lift up to 50 pounds and stand/walk in a warehouse environment.

Responsibilities

• Lead, coach, and develop a team of quality associates, fostering accountability, safety, inclusion, and continuous improvement.
• Oversee hiring, training, performance management, and workforce planning.
• Ensure compliance with Mattel quality standards, policies, procedures, and safety requirements across DC operations.
• Manage quality inspection programs including inbound/outbound, DTC, B2B, audits, spot checks, and customer-specific requirements.
• Develop and maintain quality metrics, KPI dashboards, and reporting processes.

Skills

Quality leadership

Team management

Data analysis

Problem solving

Microsoft Excel

Communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

WMS

QMS

Job description

Mattel, Inc. is seeking a Quality Assurance Supervisor to lead day-to-day quality operations across its distribution center network.

You will supervise quality personnel, ensure compliance with quality standards and customer requirements, and drive continuous improvement in product quality and processes. You will partner with operations, inventory, logistics, and vendor teams to resolve quality concerns, implement corrective actions, and support a best-in-class customer experience.