Quality Control Specialist - Greenville

Atlanta Flooring Design Centers, Inc.; Greenville (SC); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading company in flooring solutions seeks a Quality Control Specialist in Greenville. You will manage relationships with contractors, ensure high service quality for clients, perform site inspections, and handle customer requests. Local travel is required; a vehicle for work and mobile tech are part of the role.

Benefits

Group health, dental & vision insurance after 60 days

Retirement Plans: Employee Stock Ownership Plan and 401(K)

Paid Time Off (PTO) from first day of employment

Qualifications

• Candidates must have experience in wood, carpet, vinyl or tile flooring.
• Strong written communication and professional behavior required.
• Ability to lift up to 50 pounds and perform physical tasks.

Responsibilities

• Works with subcontractors to maintain high quality job standards.
• Conducts field audits and job site inspections.
• Addresses customer concerns and escalates as necessary.

Skills

Interpersonal Skills

Communication

Time Management

Bilingual (English/Spanish)

Education

Previous experience in flooring operations and/or construction

Tools

iPad

iPhone

Job description

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The Quality Control Specialist will build and maintain good working relationships with our building contractors and field supervisors, communicate concerns and issues effectively with installers and ensure that we provide the highest quality of service to our new home builder clients while controlling costs. He or she works with subcontractors to maintain high quality job standards, conduct field audits and job site/safety inspections. He/She will be responsible for completing minor repairs on occasion. This role works with mobile technology such as a company-owned iPad and iPhone for reporting and communication purposes.

Candidates for this position must have previous experience in wood, carpet, vinyl or tile flooring. He or she must have strong interpersonal skills and a talent for working with variety of personalities. Good written communication skills, time management, professional dress, speech, and behavior are all required for this position. Verbal fluency in both English and Spanish is highly preferred, but is not required. Local travel is required in this position, but very little-to-no overnight travel should be expected. The candidate must have reliable transportation, as Quality Control Specialists are required to drive their own vehicle for work. A vehicle allowance as well as a fuel card will be included with the compensation package.

Responsibilities

• Works with subcontractors to maintain high quality job standards
• Conducts field audits and job site/safety inspections
• Makes repairs onsite as necessary
• Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction
• Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issues
• Communicates with installers to insure clear understanding of job specifications and installation requirements to maintain high quality job standards
• Work with account representatives in various departments to insure that complete and proper information is provided for work assignments
• Occasional support of our Hilton Head Location may be required
• Other duties as assigned
  
  

Benefits

• Bi-weekly payroll via direct deposit
• Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
• Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
• Retirement Plans: Employee Stock Ownership Plan and 401(K) with match
• Paid Time Off (PTO) from first day of employment
• Previous experience in flooring operations and/or construction highly preferred
• Experience with using iPhone and iPad
• Reliable vehicle that can be used for work
• Able to lift up to 50 pounds
• Able to bend, kneel, squat, stand and lift heavy objects as needed
• Must have satisfactory Motor Vehicle Report (MVR)
• Must have reliable vehicle to drive for work

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Construction

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