Dispatch & Collections Administrator

ServiceMaster Clean of Fraser Valley; Greenville (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and growing team as a Dispatch & Collections Administrator in Greenville. This role offers the opportunity to engage with customers, manage collections, and coordinate job schedules in a fast-paced environment. You will be instrumental in ensuring effective communication between customers and crews while maintaining professionalism and attention to detail. With a competitive salary and a supportive team atmosphere, this position is perfect for someone looking to grow their career in a collaborative setting. If you thrive in a busy environment and enjoy problem-solving, this could be your next great opportunity!

Benefits

Overtime

Free uniforms

Paid time off

Competitive salary and benefits

Professional development opportunities

Qualifications

• Experience in customer service, collections, or scheduling is preferred.
• Strong communication and negotiation skills are essential.

Responsibilities

• Handle inbound and outbound calls for collections and customer inquiries.
• Schedule jobs and coordinate effectively with crews.

Skills

Customer Service

Collections

Negotiation Skills

Scheduling

Communication Skills

MS Office

CRM Systems

Attention to Detail

Problem-Solving

Tools

Scheduling Software

CRM Systems

Job description

Dispatch & Collections Administrator Greenville

RestoPros of Upstate SC

Dispatch & Collections Administrator

Full Time • Greenville

• Overtime
• Free uniforms
• Paid time off

Key Responsibilities:

Collections: 

- Take inbound and make outbound calls to customers to collect outstanding balances for services performed.

- Negotiate payment plans, resolve billing issues, and ensure prompt collections in a professional and courteous manner.

- Lead Intake & Inbound Calls: 

- Answer inbound calls, gather customer information, and input leads into our CRM system.

- Ensure all customer inquiries and requests are properly logged and followed up in a timely manner.

Insurance Claim Follow-up:



- Contact insurance companies to follow up on existing claims and provide necessary documentation. 

- Maintain regular communication with customers to keep them informed on claim status and assist with scheduling.

Scheduling & Coordination: 



- Schedule and coordinate jobs with crews, ensuring effective resource allocation and timely completion of tasks.

- Maintain and update job scheduling software, monitoring job progress and crew availability.

- Ensure clear communication between customers, crews, and internal teams regarding schedules and any changes.

Qualifications:

- Previous experience in customer service, collections, or scheduling is preferred.

- Strong communication and negotiation skills, with the ability to handle challenging 
conversations professionally.

- Experience with insurance claims or collections is a plus.

- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

- Proficiency in MS Office and scheduling software (experience with CRM systems is a plus).

- Attention to detail and a proactive approach to problem-solving.

Why Join Us?

- Competitive salary and benefits package.

- Opportunity to work in a dynamic and growing industry.

- A collaborative and supportive team environment.

- Opportunities for professional development and career growth.

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.

The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.

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I was referred to this position by a current employee

Who referred you?

Great Company Culture

Fully paid Insurance Benefits (Vision/Dental/Medical)

Company Gym, Activities, Celebrations, Stocked Break Room

The IICRC is a fantastic place to work for! The IICRC has many of the perks of a large company, but the togetherness of a small business. Our team is filled with hard working individuals who support one another and genuinely create a fun and good-natured environment. Our team building events and company outings are also a ton of fun! My first five years with the IICRC have been an incredible experience, and I’m looking forward to the years to come.