Quality Control Specialist

Atlanta Flooring Design Centers Inc; Opelika (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Vehicle allowance

Fuel card

Job summary

Atlanta Flooring Design Centers Inc. seeks a Quality Control Specialist to build and maintain relationships with building contractors and field supervisors, ensuring top-quality service for new home builder clients while controlling costs.

The role involves field audits, safety inspections, and occasional onsite repairs, with travel and use of company iPad/iPhone for reporting. Candidates should have flooring experience (wood, carpet, vinyl, tile), strong interpersonal and communication skills,

Qualifications

• Experience in wood, carpet, vinyl or tile flooring.
• Strong interpersonal skills and ability to work with a variety of personalities.
• Good written communication skills, time management, professional dress, speech, and behavior required.
• Verbal fluency in English; Spanish is highly preferred but not required.

Responsibilities

• Works with subcontractors to maintain high quality job standards.
• Conducts field audits and job site/safety inspections.
• Makes repairs onsite as necessary.
• Addresses customer concerns and issues, escalating them as necessary for job completion and customer satisfaction.
• Responds to builder/post-sale warranty issues, repairs, and material or quality issues.
• Communicates with installers to ensure clear understanding of job specifications and installation requirements.
• Works with account representatives to ensure complete and proper information for work assignments.
• Occasional support of the Hilton Head Location may be required.
• Other duties as assigned.

Skills

Interpersonal skills

Written communication

Time management

Professional appearance

Spanish language (preferred)

Job description

The Quality Control Specialist will build and maintain good working relationships with our building contractors and field supervisors, communicate concerns and issues effectively with installers and ensure that we provide the highest quality of service to our new home builder clients while controlling costs. He or she works with subcontractors to maintain high quality job standards, conduct field audits and job site/safety inspections. He/She will be responsible for completing minor repairs on occasion. This role works with mobile technology such as a company-owned iPad and iPhone for reporting and communication purposes.Candidates for this position must have previous experience in wood, carpet, vinyl or tile flooring. He or she must have strong interpersonal skills and a talent for working with variety of personalities. Good written communication skills, time management, professional dress, speech, and behavior are all required for this position. Verbal fluency in both English and Spanish is highly preferred, but is not required. Local travel is required in this position, but very little-to-no overnight travel should be expected. The candidate must have reliable transportation, as Quality Control Specialists are required to drive their own vehicle for work. A vehicle allowance as well as a fuel card will be included with the compensation package.RESPONSIBILITIES:Works with subcontractors to maintain high quality job standardsConducts field audits and job site/safety inspectionsMakes repairs onsite as necessaryAddress customer concerns and issues, escalating them as necessary for job completion and customer satisfactionRespond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issuesCommunicates with installers to insure clear understanding of job specifications and installation requirements to maintain high quality job standardsWork with account representatives in various departments to insure that complete and proper information is provided for work assignmentsOccasional support of our Hilton Head Location may be requiredOther duties as assignedBENEFITS:Bi-weekly payroll via direct depositEligible to participate in group health, dental & vision insurance plans after 60 days full-time employmentSupplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employmentRetirement Plans: Employee Stock Ownership Plan and 401(K) with matchPaid Time Off (PTO) from first day of employmentPrevious experience in flooring operations and/or construction highly preferredExperience with using iPhone and iPadReliable vehicle that can be used for workAble to lift up to 50 poundsAble to bend, kneel, squat, stand and lift heavy objects as neededMust have satisfactory Motor Vehicle Report (MVR)Must have reliable vehicle to drive for work