Quality Control/Quality Assurance Manager

Ho-Chunk, Inc.; Fort Campbell North (KY); On-site; USD 85,000 - 115,000; Full time

Job summary

Fire Creek Services Company, an All Native Group company, seeks a QA/QC Manager to own the quality control program for facility maintenance operations, including independent inspection, defect tracking, and weekly quality reports for Government customers.

Responsibilities include audits, warranty tracking, and CAPA closure, with inspections in occupied facilities and daily field work. OSHA 30 required; DoD contracting experience preferred.

Qualifications

• 7+ years in facilities maintenance or construction.
• 3+ years in a quality control role on USACE or Army contracts.
• Experience writing QC plans and inspection checklists.
• Comfortable working in occupied residential buildings.
• OSHA 30 certification required.

Responsibilities

• Run the quality control system and weekly quality reporting to Government oversight.
• Inspect completed work independently and verify technical completion before closeout.
• Track defects, rework and repeat visits; share root causes with maintenance and reliability teams.
• Track warranties and installed-part warranty claims; refer project warranty issues to the Government customer.
• Assemble quality evidence for monthly performance reporting.
• Administer resident satisfaction surveys and follow up on unresolved negative feedback.
• Plan inspections using risk-based sampling across trades, buildings and technicians.
• Issue and track nonconformance reports (NCRs) and manage corrective and preventive actions (CAPA) through verified closure.
• Maintain document control for QC plans, checklists, inspection records and procedures.

Skills

Quality inspection

Root-cause analysis

QC plan writing

Professional communication

NCR/CAPA management

Education

Associate's or Bachelor's in Construction Management or related trade

Tools

CMMS workflows

ISO 9001 familiarity

DoD contracting knowledge

Job description

Fire Creek Services Company, an All Native Group company, is seeking a QA/QC Manager to own the quality control program for facility maintenance operations, including independent workmanship inspections, defect and rework tracking, weekly quality reports to the Government customer, planned and unplanned audits, and warranty tracking on installed parts. This is an immediate opening.

Essential Functions

• Run the quality control system and weekly quality reporting, and support Government quality assurance oversight.
• Inspect completed work independently of the technician who performed it where required, and verify technical completion before closeout.
• Track defects, rework and repeat visits, and share root causes with the Maintenance Superintendent and reliability team.
• Track warranties and installed-part warranty claims, and refer project warranty issues to the Government customer.
• Assemble quality evidence for monthly performance reporting.
• Administer resident satisfaction surveys and follow up on unresolved negative feedback.
• Plan inspections using risk-based sampling across trades, buildings and technicians.
• Issue and track nonconformance reports (NCRs) and manage corrective and preventive actions (CAPA) through verified closure.
• Maintain document control for QC plans, checklists, inspection records and procedures.

Competencies

• Quality inspection and auditing
• Root-cause analysis
• Writing QC plans and checklists
• Professional communication with residents and the Government customer
• Nonconformance and corrective action management

Supervisory Responsibility

None required for this position; provides quality direction and feedback to field crews.

Work Environment

Daily field inspections in barracks and housing facilities on the installation, including occupied residential buildings, with office time for reporting.

Physical Demands

• Standing and walking in warehouse and field settings.
• Occasional lifting up to 50 lb.
• Computer work for planning and reporting.
• Driving a vehicle between the hub and sites.

Position Type/Expected Hours of Work

Full-time and part-time positions available. Typical hours are Monday through Friday, daytime. Shifts may require some evening or weekend work, and this position participates in an on-call rotation for after-hours emergency escalations as duty lead.

Travel

Daily local travel between buildings on the installation.

Experience

• 7+ years of facilities maintenance or construction experience.
• 3+ years in a quality control role on federal (USACE or Army) contracts.
• Experience writing QC plans and inspection checklists.
• Comfortable working in occupied residential buildings.

Preferred

• Journeyman-level trade background.
• CMMS-based inspection workflows.
• Warranty administration.
• Experience with ISO 9001 or similar quality management systems.
• Experience with nonconformance and CAPA tracking systems.
• Experience working on Department of Defense (DoD) installations, contracts or programs is a plus.

Education

Associate's or bachelor's degree in Construction Management or a trade, or equivalent experience.

Additional Eligibility Qualifications

• OSHA 30 certification required.
• USACE Construction Quality Management for Contractors (CQM-C) preferred.
• Valid driver's license and acceptable driving record.
• Must be able to pass a background check and obtain installation access.

Drug Free Workplace

All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.

Security Clearance

None

AAP/EEO Statement

All Native Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

About Ho-Chunk, Inc. & All Native Group

Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to provide long-term economic development for the Winnebago Tribe and job opportunities for Tribal members.

All Native Group Is a Network Of Small Businesses That Support The Critical Missions Of Various U.S. Government Customers. Our Capabilities Include Telecommunications, Health, Logistics, Specialized Training, Professional Services, And IT Solutions. Since Earning Our First Federal Contract In 2004, We Have Continued To Grow And Diversify Our Services While Maintaining a Strong Commitment To Excellence. As a Tribally Owned Organization, All Native Group Operates Multiple Subsidiary Businesses, Providing Clients With The Advantages Of Working With a Small Business While Leveraging The Resources And Expertise Of a Larger, Established Company. Our Work Is Guided By Our Core NATIVE Values

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
• Accountable – To always do what’s right.
• Team-Focused – For inclusive progress.
• Innovative – In creating solutions.
• Visionary – In our purpose and direction.
• Excellence – Through learning and performance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.