Quality Control Program Coordinator (Supervisor)

CSUDH Foundation; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401k Matching

Flex Spending

Paid Holidays and Winter Break

Growth opportunities

Job summary

Crystal Stairs, Inc. seeks a Quality Control Program Coordinator (Supervisor) to supervise CDSS department workflows, data collection, file audits, and reports to ensure contract compliance and program quality management. This role guides QC Specialists and interfaces with funding agencies.

The position is 100% onsite in Los Angeles, requiring strong leadership, analytical, and communication skills, with bilingual English/Spanish considered a plus.

Qualifications

• Bachelor degree in a related field; substitution allowed with relevant experience.
• Minimum 3–5 years of supervisory experience managing 4–8 staff.
• Knowledge of CDSS childcare subsidy contracts and related regulations.
• Strong leadership, communication, and organizational skills; attention to detail.

Responsibilities

• Oversee and monitor program quality management for CDSS department.
• Ensure contract compliance and integrity in proposed changes.
• Monitor quarterly findings and develop corrective actions.
• Lead staff development and performance coaching for QC specialists.
• Represent the agency with partners and funding agencies as needed.

Skills

Leadership

Analytical thinking

Communication

Bilingual English/Spanish

Education

Bachelor's degree in Business Management/Analytics/Public Administration/Child Development

Tools

MS Office

Job description

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

CDSS - QUALITY CONTROL PROGRAM COORDINATOR (SUPERVISOR)

100% Onsite - Los Angeles CA 90056

What We're Looking For:

We are seeking aCDSS Quality Control Program Coordinator to supervise and manage program monitoring of the CDSS department workflows, data collection, file audits, and reports to achieve the department compliance goals while managing and providing direct support and supervision to department Quality Control Program Specialists. The Quality Control Program Coordinator is primarily responsible for California Department of Social Services (CDSS) program quality management oversight and working with department quality control program specialists to ensure contract compliance with the CDSS childcare subsidy contracts workflow.

RESPONSIBILITIES: PROGRAM & CONTRACT QUALITY MGT. OVERSIGHT

1. Maintain and monitor ongoing audit compliance checks for the CDSS Department.
2. Ensure quality management oversight including review of all proposed contract changes, to ensure contract integrity is implemented as required by the CDSS.
3. Monitor and ensure the findings reports are completed each quarter for assigned programs
4. Analyze key program indicators to ensure program viability.
5. Plan and implement strategies that are in line with agency goals, contract requirements and will increase productivity and compliance.
6. Partner with the Family Services Manager to ensure corrective and preventative actions are detected for continuous improvement initiatives.
7. Make sure all documents are up-to-date and accurate.
8. At the direction of the Family Services Manager, serve as an agency representative for CDSS, LA Alliance agencies, CAPPA etc.), represent program and agency at professional organizations, community meetings, trainings, and meetings with funding agencies.
9. Work as a liaison with other departments to facilitate inter-departmental communication regarding general work with other departments to mitigate risk.
10. Perform other duties as assigned.

RESPONSIBILITIES: MANAGEMENT

1. Supervise, mentor, and guide department quality control specialists to identify staff development and training needs.
2. Provide direction, leadership, and coaching to department quality control specialists by conducting periodic check-ins.
3. Ensure that performance goals are set and met using performance expectations and standards that have been clearly communicated to staff.
4. Resolve conflicts effectively and follow disciplinary procedures, and conduct fair and impartial performance appraisals using agency policies and procedures.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Bachelor of Science/Arts degree from an accredited university in Business Management, Business Data Analytics, Education, Public Administration, Child Development, Social Services or related field. Related work experience in case management or compliance may be substituted for college level education.
• Minimum 3-5 years supervisory experience managing a staff of at least 4-8 people required. 1-2 years demonstrated experience increasing workflow processes, work effectiveness and compliance within a department.
• Knowledge of the childcare subsidy contracts which are funded by the California Department of Education and the County of Los Angeles Department of Public Social Services.
• Must have excellent leadership, communication and customer relations skills. Must have strong analytical skills and pay attention to details.
• Must have excellent presentation/public speaking and organizational skills.
• Requires proficiency in computer word processing and spreadsheet programs, including MS Office.
• Bilingual English/Spanish a plus.

Total Package of Benefits

• Medical/ Dental/ Vision - 95% paid by agency!
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a fully diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org