Quality Control Manager/Reviewer

Shelby American, Inc.; Saint Paul (MN); Remote; USD 60,000 - 105,000; Full time

Job summary

An established industry player is seeking dedicated professionals to join their team, focusing on quality control and client service in the retirement plan industry. This role emphasizes a commitment to excellence, ensuring that all deliverables meet the highest standards. You will have the opportunity to mentor team members, providing them with valuable feedback and technical support. With a strong emphasis on diversity and inclusion, this company values the contributions of all employees and offers a supportive work environment. If you are passionate about helping clients and ensuring quality in deliverables, this position is perfect for you.

Benefits

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short and long term disability

Paid time off

Qualifications

• Strong commitment to client-centered service and detail-oriented work.
• Ability to provide constructive feedback and technical support.

Responsibilities

• Review compliance reports and consulting projects for accuracy and completeness.
• Provide constructive feedback to improve team members' work quality.

Skills

Detail-oriented

Client service

Technical support

Quality control

Education

Bachelor's degree in a related field

Job description

DWC, a subsidiary of FSG Parent L.P., provides plan document, compliance, consulting, and government reporting services to more than 8,000 clients in all 50 states, ranging in size from single participant defined benefit plans to complex 401(k) plans including several thousand employees. In addition to our renowned responsiveness and obsession with detail, we put a commitment to client service at the center of everything we do. We prioritize accessibility and responsiveness, and we are obsessed with detail.

Every consultant at DWC has a commitment to excellence in their DNA. Our culture emphasizes helping everyone around us perform at the highest level and requires that all work be completed at an A+ level, without exception.

DWC is continually seeking candidates to join our team who are fiercely committed to client-centered service, passionate about helping our clients and advisors, and who truly enjoy working in the retirement plan industry.

Requirements

Responsible for the quality control and review of all DWC deliverables including:

1. Annual compliance reporting, contribution calculations, non-discrimination testing, and government reporting prepared by the compliance team.
2. Consulting projects including late deposits, missed deferral opportunities, VFCP, and VCP submissions.
3. Plan documents, restatements, and amendments.

In addition to reviewing for completeness and accuracy of the technical aspects of client deliverables, reviewers are also ensuring:

1. Explanations and details prepared for clients as part of these deliverables are written in a client-friendly and easy to understand manner.
2. Opportunities for enhancement to plan design or future considerations for the plan sponsor are addressed within annual reporting.

Reviewers should approach the review of consultant work as a training and development opportunity for team members. It is critical that a reviewer:

1. Provide detailed constructive feedback with each review to help ensure quality of team members’ work improves over time.
2. Willingness and ability to work one on one with team members to offer technical support on projects.
3. Hold team members to standards of the highest quality.

Remote Work Information

For all virtual remote positions, in order to ensure employees can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 50 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required.

Compensation Information

The average salary for this position is expected to be between $60,000 and $105,000/year however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Other rewards and benefits may include: 401(k) match, medical, dental, vision, life insurance, short and long term disability, and paid-time off.

Additional Information

As an employer, we believe our success depends on diversity, inclusion, and mutual respect among our team members. We are committed to making all employment decisions based on business need, merit, capability, and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.