Quality Control Manager — Mass Timber

Mercer Mass Timber; Conway (AR); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Extended health and dental benefits

Health Care Spending Account

Fitness allowance

Job summary

Mercer Mass Timber is seeking a Quality Control Manager to lead QA across glue laminated timber and CLT production at our Conway, AR facility. You will design and maintain ANSI-aligned quality systems, supervise QC technicians, and drive corrective actions with cross-functional teams.

The role requires a degree in Wood Science, Engineering, Quality Management or related field, experience in engineered wood quality, and strong leadership and communication skills.

Qualifications

• Bachelor’s degree in Wood Science, Engineering, Quality Management, or related field (or equivalent).
• Experience in quality management within engineered wood products, mass timber, or similar manufacturing.
• Strong knowledge of glulam and CLT manufacturing processes and standards.
• Familiarity with certification and testing protocols (ANSI PRG-320, ANSI A190.1, ANSI 117, ISO, etc.).
• Proven leadership and supervisory skills with the ability to coach and develop a QC team.
• Excellent problem-solving, analytical, and communication skills.
• Proficiency in quality tools such as SPC, Lean, Six Sigma, or ISO 9001 QMS.

Responsibilities

• Develop, implement, and maintain quality management systems aligned with ANSI standards for structural engineered wood products.
• Supervise daily quality inspections of raw materials, adhesives, pressing, machining, finishing, and final product testing.
• Manage quality control technicians and provide training on inspection, testing, and documentation procedures.
• Ensure compliance with certification requirements (ANSI PRG-320, ANSI A190.1, ANSI 117, ISO, etc.) and coordinate audits with external agencies.
• Monitor and analyze quality metrics, identify trends, and lead root cause analysis for nonconformities.
• Collaborate with production, engineering, and maintenance teams to ensure consistent product quality and process efficiency.
• Maintain calibration of testing equipment and ensure accurate test data collection and reporting.
• Lead corrective and preventive action initiatives to address quality concerns.
• Manage customer quality complaints, investigations, and resolutions.
• Drive continuous improvement in product consistency, waste reduction, and defect prevention.

Skills

Leadership

Problem solving

Analytical thinking

Communication

Education

Bachelor’s degree in Wood Science, Engineering, Quality Management, or related field (or equivalent experience)

Tools

SPC

Lean

Six Sigma

ISO 9001

Job description

Mercer Mass Timber is seeking a Quality Control Manager to lead QA across glue laminated timber and CLT production at our Conway, AR facility. You will design and maintain ANSI-aligned quality systems, supervise QC technicians, and drive corrective actions with cross-functional teams.

The role requires a degree in Wood Science, Engineering, Quality Management or related field, experience in engineered wood quality, and strong leadership and communication skills.