Quality Control Manager

Merchants Building Maintenance Company; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Merchants Building Maintenance is a trusted, family-owned commercial cleaning leader in the Southwestern US, seeking a hands-on supervisor to oversee daily cleaning operations and support services. The role focuses on delivering superior customer satisfaction while managing site teams and safety standards.

You will work closely with the Regional Manager to ensure tasks and projects are completed on schedule, conducting regular site visits and inspections with clients to uphold quality and

Qualifications

• Experience supervising janitorial operations and daily support activities.
• Strong focus on customer satisfaction and service quality.
• Ability to manage day porter and janitorial tasks across locations.
• Collaborates with regional leadership to meet schedules and goals.
• Ensures compliance with safety, security, and company policies.
• Handles additional operational and administrative duties as needed.

Responsibilities

• Oversee daily support operations and boost customer satisfaction.
• Manage day porter and janitorial tasks across locations.
• Conduct site visits to ensure high cleaning standards and co-inspect with clients.
• Coordinate with Regional Manager to complete tasks on schedule.
• Enforce safety regulations and company policies on sites.
• Provide administrative support as required.

Skills

Operations & Customer Satisfaction

Janitorial Supervision

Quality Assurance

Team Collaboration

Safety & Compliance

Administrative Support

Job description

Merchants Building Maintenance is a full-service, family-owned and operated commercial cleaning company that has grown to become one of the largest providers in the Southwestern US.

Our Mission

To excel in all that we do for our customers, employees, suppliers, and the communities we serve by continuously improving the quality and value of our services.

Family Atmosphere

Every one of our 6,000+ team members is important to us. We're proud to treat everyone on our staff like family

Woman-Owned

We are a certified woman-owned business by the Women's Business Enterprise National Council (WBENC) and a certified Women's Business Enterprise by the Supplier Clearinghouse.

Job Skills / Requirements

Below is an overview of?t?hecore responsibilities and daily operational duties:

• Operations & Customer Satisfaction: Oversee daily support operations and implement strategies to boost overall customer satisfaction.
• Janitorial Supervision: Manage day porter and janitorial operations across assigned locations.
• Quality Assurance: Conduct multiple daily site visits using a company vehicle to ensure high standards, including joint inspections with on-site management and clients.
• Team Collaboration: Work closely with the Regional Manager to ensure all daily cleaning tasks and special projects are completed on schedule.
• Safety & Compliance: Observe and strictly enforce all facility and company security and safety regulations.
• Administrative Support: Handle additional operational tasks and administrative duties as required.

Additional Information / Benefits

This job reports to the Regional Manager, Angel Meza