Quality Control Manager

Mercer Mass Timber; Conway (AR); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Health and dental benefits

Health Care Spending Account

Fitness allowance

Job summary

Mercer Mass Timber in Conway, Arkansas is seeking a Quality Control Manager to oversee QA/QC across glulam and CLT production. You will develop robust quality systems, supervise QC staff, and ensure compliance with ANSI, ISO, and customer standards.

Ideal candidates have a degree in a related field and proven leadership in engineered wood product quality. The role emphasizes continuous improvement, calibration, audits, and strong collaboration with production and maintenance teams.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Experience in quality management within engineered wood products/menton mass timber.
• Strong knowledge of glulam and CLT processes and standards.
• Familiarity with certification and testing protocols (ANSI PRG-320, ANSI A190.1, ANSI 117, ISO).
• Proven leadership and ability to coach a QC team.
• Excellent problem-solving, analytical, and communication skills.
• Proficiency with quality tools (SPC, Lean, Six Sigma, ISO 9001).

Responsibilities

• Develop and maintain quality management systems aligned with ANSI standards.
• Supervise daily quality inspections of materials and finished products.
• Manage QC technicians and provide training on inspection, testing, and documentation procedures.
• Ensure compliance with certification requirements and coordinate audits.
• Monitor quality metrics and lead root cause analyses for nonconformities.
• Collaborate with production, engineering, and maintenance for quality and efficiency.
• Maintain calibration of testing equipment and ensure accurate data reporting.
• Lead corrective and preventive actions for quality concerns.
• Manage customer quality complaints, investigations, and resolutions.
• Drive continuous improvement in product consistency and waste reduction.

Skills

Quality management

Leadership

Problem-solving

Analytical thinking

Communication

Education

Bachelor’s degree in Wood Science, Engineering, Quality Management, or related field

Tools

SPC

Lean

Six Sigma

ISO 9001

Job description

Who we are. At Mercer Mass Timber we are exceptional people making mass timber for a more sustainable world. We are North America’s largest Mass Timber Manufacturer, with facilities in Penticton, British Columbia, Spokane Valley, Washington, and Conway, Arkansas with a combined annual production capacity of over 255,000 cubic metres of mass timber. MMT is part of Mercer International, a leading forest products company who is one of the world’s largest market pulp producers and operates the world’s largest sawmill. Mercer has operations in Canada, Germany, and the United States.

What we believe. We believe that a culture of diversity and inclusion is critical in making the best decisions for our people and achieving sustainable business success. Together, we encourage, support, and celebrate the diverse voices of our employees. We strive to provide an inclusive culture by fostering an environment of mutual respect, fairness, and by providing opportunities to contribute and grow.

Position Description

The Quality Control (QC) Manager is responsible for overseeing all aspects of product quality assurance and compliance in the production of glue laminated timber (glulam) and cross laminated timber (CLT). This role ensures that all products meet applicable industry standards, regulatory requirements, and customer specifications. The QC Manager will develop, implement, and maintain robust quality control systems to support continuous improvement and operational excellence.

Responsibilities

• Develop, implement, and maintain quality management systems aligned with ANSI standards for structural engineered wood products.
• Supervise daily quality inspections of raw materials, adhesives, pressing, machining, finishing, and final product testing.
• Manage quality control technicians and provide training on inspection, testing, and documentation procedures.
• Ensure compliance with certification requirements (ANSI PRG-320, ANSI A190.1, ANSI 117, ISO, etc...) and coordinate audits with external agencies.
• Monitor and analyze quality metrics, identify trends, and lead root cause analysis for nonconformities.
• Collaborate with production, engineering, and maintenance teams to ensure consistent product quality and process efficiency.
• Maintain calibration of testing equipment and ensure accurate test data collection and reporting.
• Lead corrective and preventive action initiatives to address quality concerns.
• Manage customer quality complaints, investigations, and resolutions.
• Drive continuous improvement in product consistency, waste reduction, and defect prevention.

Qualifications and Experience

• Bachelor’s degree in Wood Science, Engineering, Quality Management, or related field (or equivalent experience) preferred.
• Experience in quality management within engineered wood products, mass timber, or similar manufacturing.
• Strong knowledge of glulam and CLT manufacturing processes, adhesives, and structural performance standards.
• Familiarity with certification and testing protocols (e.g., ANSI PRG-320, ANSI A190.1, ANSI 117, ISO, etc…).
• Proven leadership and supervisory skills with the ability to coach and develop a QC team.
• Excellent problem-solving, analytical, and communication skills.
• Proficiency in quality tools such as SPC, Lean, Six Sigma, or ISO 9001 QMS.

Salary & Benefits

• The salary for this position is $85,000 - $140,000. Salary will be commensurate with education and experience.
• Our group benefits package, which has no waiting period, includes extended health and dental benefits, in addition to a Health Care Spending Account and a fitness allowance.