Quality Control Lead

Bob's Discount Furniture; Aberdeen (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Bob's Discount Furniture is seeking a Quality Control Lead to monitor inspection processes and support special projects. You will lead QC/Repair staff, oversee the Shipping Dock inspections (including White Glove), and drive continuous improvement through monitoring issues and product quality feedback.

The role requires strong leadership, organizational skills, and proficiency with SAP, Red Prairie, Excel and Word.

Qualifications

• Experience in a distribution center or warehouse environment.
• Strong leadership and communication skills.
• Ability to multitask and manage competing priorities.
• Proficiency with Word, Excel, SAP and Red Prairie.
• Attention to detail and ability to recognize productivity trends.

Responsibilities

• Monitor the inspection process and assist in special projects.
• Oversee daily Special Inspection on the Shipping Dock, including White Glove Inspections.
• Supervise Quality Control/Repair Technicians and Support Staff at the Repair Shop.
• Assist and/or execute RTV projects and monitor new product quality.
• Research and assess potential Quality Control issues.
• Lead and participate in department meetings as needed.
• Ensure direct reports work effectively and efficiently; provide workload ideas to management.
• Train and evaluate Quality Control/Repair personnel and maintain department supplies.

Skills

Distribution center operations

Warehouse operations

Leadership

Multi-tasking

Data interpretation

Tools

Word

Excel

SAP

Red Prairie

Job description

Job Title: Quality Control Lead

Job Overview

The Quality Control Lead is responsible for monitoring the inspection process. This role will assist and/or execute special projects and assist in monitoring new product. Other responsibilities include: Monitor daily Special Inspection process on the Shipping Dock including White Glove Inspections. Monitor Quality Control/Repair Technicians and Support Staff stationed at the Repair Shop. Assist and/or execute RTV Projects. Research and assess potential Quality Control issues. Assist in monitoring new products. Lead and monitor department meetings as needed. Ensure all direct reports are working effectively and efficiently. Provide ideas to management to ensure workloads are met or exceeded. Train and evaluate all Quality Control/Repair personnel. Maintain and order supplies for Department. All other duties as assigned.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Key Skills for Success

Core Competencies & Expertise

• Knowledge and understanding of distribution center and warehouse operations.
• Strong leadership skills and capabilities.
• Skilled at multi‑tasking and managing competing priorities.
• Working knowledge of Word, Excel, SAP and Red Prairie.
• Strong attention to detail and ability to recognize trends or patterns in productivity data.
• Ability to communicate proactively and effectively including