Quality Control, Customer Care Representative – 2nd Shift

Jobtailor; Sharonville (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Jobtailor in Ohio is seeking a reliable dispatch/customer service specialist to support healthcare deliveries. You will handle calls to place or update orders, monitor routed deliveries, and ensure compliance with quality standards.

This role requires strong communication and meticulous documentation across departments. Join a 24/7 operation with weekend shifts, leveraging Excel and other tools to keep processes smooth, accurate, and timely for clients and healthcare partners in Sharonville and

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service or dispatch/logistics experience preferred.
• Strong multitasking and problem-solving abilities.
• Excellent written and verbal communication skills.
• Dependable, professional, and calm under pressure.
• Proficient computer skills, especially in Excel.
• Flexibility to work some weekends as part of our 24/7 operation.

Responsibilities

• Handle incoming calls from healthcare clients to place or update delivery orders.
• Process and monitor routed and on-demand medical deliveries.
• Perform QA checks to verify timeliness, accuracy, and compliance.
• Collaborate with Operations to resolve issues and meet client needs.
• Maintain accurate documentation and cross-department communication.

Skills

Customer service

Dispatch/logistics

Multitasking

Problem solving

Written communication

Verbal communication

Calm under pressure

Education

High School Diploma or GED

GED

Tools

Excel

Job description

Responsibilities

• Managing incoming calls from healthcare clients to place or update delivery orders
• Processing and monitoring routed and on-demand medical deliveries
• Performing Quality Assurance checks to verify timely, accurate, and compliant service
• Working closely with Operations to resolve issues and ensure all client needs are met
• Maintaining accurate documentation and communication across departments

Requirements

• High School Diploma or GED required
• 1+ year of customer service or dispatch/logistics experience preferred
• Strong multitasking and problem‑solving abilities
• Excellent written and verbal communication skills
• Dependable, professional, and calm under pressure
• Proficient computer skills, especially in Excel
• Flexibility to work some weekends as part of our 24/7 operation

Core Competencies

Demonstrates strong customer service and logistics management skills, ensuring timely and compliant medical deliveries while maintaining effective communication and documentation across departments.

Certifications & Qualifications

• High School Diploma
• GED

Tools & Technologies

• Excel