Dispatcher I

Quest Diagnostics; Tampa (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Well-being programs

Wellness assessment

Mental health program

Paid time off

Holidays

401(k) match

Stock purchase plan

Life insurance

FSA

Incentive plan

Education support

Career advancement

Job summary

Quest Diagnostics is hiring a Dispatcher I in Tampa, FL to support client pickup scheduling and door-to-lab logistics. The role requires handling calls, assigning pickups to couriers, and coordinating with field operations to ensure timely delivery.

The position emphasizes strong communication, organization, and the ability to work in a fast-paced environment with potential shift differentials. Training and growth opportunities are available.

Qualifications

• 1 to 3 years of customer service or Logistics Experience.
• Ability to sit for long periods of time.
• Knowledge of Quest Diagnostics logistics policies and procedures.

Responsibilities

• Answer client pick-up request calls and enter into dispatch system.
• Determine if pick-up can be performed as requested by the client based upon multiple factors.
• Assigns pickup and delivery destinations to courier.
• Actively listen to client concerns, conduct preliminary research and forward to appropriate party or escalate to a Group Lead or Supervisor.
• May include other tasks as assigned.

Skills

Customer service

Logistics

Dispatch software

MS Office

Communication

Organization

Multitasking

Confidentiality

Attention to detail

Team coordination

Negotiation

Problem solving

Adaptability

Education

Associate's Degree (Preferred)

Tools

Dispatch Application

Job description

Job Description

Dispatcher I - Tampa, FL, Sunday to Thursday, 12:30 PM to 9:00 PM

Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab.

• Answers client pick-up request calls and enter into dispatch system
• Determines if pick-up can be performed as requested by the client based upon multiple factors
• Assigns pickup and delivery destinations to courier
• Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
• May include other tasks as assigned

Qualifications

Required Work Experience:

• 1 to 3 years of customer service or Logistics Experience

Physical And Mental Requirements

• Ability to sit for long periods of time

Knowledge

• General knowledge of logistics operations
• Knowledge of Quest Diagnostics logistics policies and procedures

Skills

• Ability to handle a high volume of telephone calls and work in a fast-paced environment
• Ability to learn the Dispatch Application and accurately enter pickup requests
• Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Well organized, utilizes job aids, maps, etc., and can locate information readily
• Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously
• Ability to interface with other departments within the facility and company
• Ability to maintain confidentiality concerning information and data received
• Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
• Job Competencies Include
  • Functional/Technical Skills
  • Integrity and Trust
  • Active Listening
  • Negotiating Skills
  • Problem Solving
  • Drive for Results
  • Composure
  • Creativity
  • Priority Setting

Education

• Associate's Degree (Preferred)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.