Dispatcher I

QUEST DIAGNOSTICS INC; Lenexa (KS); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Day 1 Medical

401(k) company match

Education assistance

Annual incentive plans

Employee stock purchase plan

Vacation and Health/Flex Time

Job summary

Quest Diagnostics Inc. in Lenexa, KS seeks a Dispatcher I for Sunday 7:00 AM - 3:30 PM and Monday-Thursday 11:30 AM - 8:00 PM.

Responsibilities include answering client pick-up requests, planning and scheduling pick-ups, and coordinating with field operations to ensure timely deliveries to the lab. This role requires strong phone skills, ability to handle high call volume, and knowledge of dispatch systems.

Qualifications

• 1 to 3 years Customer Service or Logistics Experience.
• High school diploma or equivalent education is required.
• Associates Degree (Preferred)

Responsibilities

• Answers client pick-up request calls and enters into dispatch system.
• Determines if pick-up can be performed as requested by the client based upon multiple factors.
• Assigns pick-up and delivery destinations to courier.
• Actively listens to client concerns, conducts preliminary research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
• May include other tasks as assigned.

Skills

Customer service

Logistics

Dispatch software

Microsoft Office

Communication skills

Multitasking

Confidentiality

Weekend/OT availability

Windows OS

Education

High school diploma

Associates degree

Tools

Dispatch Application

Windows OS

Job description

Job Description

Dispatcher I - Lenexa, KS, Sunday, 7:00 AM to 3:30 PM, Monday to Thursday, 11:30 AM to 8:00 PM

Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab.

Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Answers client pick-up request calls and enters into dispatch system
• Determines if pick-up can be performed as requested by the client based upon multiple factors
• Assigns pick-up and delivery destinations to courier
• Actively listens to client concerns, conducts preliminary research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
• May include other tasks as assigned

Qualifications:

Required Work Experience:

• 1 to 3 years Customer Service or Logistics Experience

Physical and Mental Requirements:

• Ability to sit for long periods of time

Knowledge:

• General knowledge of logistics operations
• Knowledge of Quest Diagnostics logistics’ policies and procedures

Skills:

• Ability to handle a high volume of telephone calls and work in a fast paced environment
• Ability to learn Dispatch Application and accurately enter pick up requests
• Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Well organized, utilizes job aides, maps etc.,and can locate information readily
• Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously
• Ability to interface with other departments within the facility and company
• Ability to maintain confidentiality concerning information and data received
• Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
• Job Competencies Include
  • Functional/Technical Skills
  • Integrity and Trust
  • Active Listening
  • Negotiating Skills
  • Problem Solving
  • Drive for Results
  • Composure
  • Creativity
  • Priority Setting

Education

• High school diploma or equivalent education is required
• Associates Degree (Preferred)

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.