Quality Control Associate

The Adecco Group; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A leading HR services provider is seeking a Quality Assurance Associate. This part-time, remote role involves managing service evaluations, customer interactions, and ensuring quality assurance. The ideal candidate thrives in fast-paced environments and possesses strong communication skills. Competitive hourly rates and growth opportunities are offered.

Benefits

Growth opportunities

Comprehensive benefits including health, vision, and dental

Paid training

Qualifications

• 2 years experience in a fast-paced virtual customer service role.
• Proficiency with Excel and reporting systems.

Responsibilities

• Manage all Career Transition service evaluations assigned.
• Outreach to candidates and deescalate issues effectively.
• Document outreach in internal systems.

Skills

Communication

Customer Service

Troubleshooting

Data Analysis

Tools

Excel

MicroStrategy

Job description

Quality Assurance Associate – North America

The primary responsibility of the Quality Control Associate is to provide service support to Career Transition service participants and support service delivery quality assurance efforts. They will assess and qualify participant feedback, reply to feedback by contacting participants via phone, email, SMS, and virtual meetings, and resolve their feedback following remediation guidelines and procedures.

The incumbent should enjoy challenging customer service interactions and thrive in fast-paced, volume-driven work environments.

This is a part-time, variable hourly position.

Reporting Relationships:

• Quality Control Manager
• Director, Candidate Experience (indirect)

Direct Reports:

• None

Location:

• Remote USA

Travel:

• None

Languages:

• Fluent in English
• Fluency in Spanish and French is strongly preferred

Key Accountabilities:

1. Manage all Career Transition service evaluations assigned.
2. Assess evaluation details, analyze referral activities.
3. Outreach to candidates and deescalate issues effectively.
4. Document outreach in internal systems following proper procedures.
5. Manage interventions with Delivery Consultants and Lead Consultants as appropriate.
6. Manage reopening of the Career Transition program as needed and assign to new Consultants.
7. Address and resolve all negative feedback with candidates and internally.
8. Strive for and maintain a remediation rate of 20%.
9. Manage a light caseload of candidates to stay current on the experience and improve quality control.
10. Review consultant activity and candidate utilization to ensure service standards are met.

Qualifications:

• 2 years experience in a fast-paced virtual customer service role, handling challenging interactions with successful resolutions.
• 2 years of Career Transition Consulting or Recruiting experience is a bonus.
• Proficiency with Excel and reporting systems like MicroStrategy; ability to analyze data trends.
• Strong communication and relationship skills across all professional levels.
• Professional image and customer service orientation.
• Ability to stay calm and responsive with upset customers.
• Detail-oriented with strong documentation and process understanding.
• Resourceful, methodical, and quick troubleshooting skills.
• Curious mindset and driven to understand data insights.
• Ability to handle deadlines and high-pressure situations gracefully.

What We Offer:

• Growth opportunities within a global HR leader.
• Focus on learning and agility in a competitive environment.
• Open-minded culture encouraging new ideas.
• Comprehensive benefits including health, vision, and dental.
• Work from home supporting Career Transition participants from diverse backgrounds.
• Paid training at $25/hour.
• $35/hour for Quality Control support.
• $37.50/hour for Consulting.

Placement within the salary range depends on location, experience, and other factors.

About LHH:

LHH helps individuals, teams, and organizations prepare for what’s next through integrated solutions including Advisory, Recruitment, Career Transition, and Learning & Talent Development. As part of the Adecco Group, we operate in over 60 countries, serving Fortune 500 companies and helping nearly 5 million candidates annually.

Visit us at www.lhh.com. We are an Equal Opportunity Employer/Veterans/Disabled. For more on our diversity policy, visit our diversity and inclusion policy.

Posting date: 02-27-2025