Quality Control Associate

LHH Recruitment Solutions; Orlando, Jacksonville (FL, FL); Remote; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Quality Control Associate to enhance service delivery quality for Career Transition participants. This role involves assessing participant feedback, managing customer interactions, and ensuring a seamless experience in a fast-paced environment. Ideal candidates will thrive in challenging situations and possess strong communication skills. With opportunities for growth and a focus on learning, this part-time position offers competitive hourly rates and the flexibility of remote work. Join a dynamic team dedicated to supporting individuals and organizations in their career journeys.

Benefits

Comprehensive health benefits

Paid training

Work from home opportunities

Growth opportunities

Qualifications

• 2 years of experience in virtual customer service roles.
• Proficiency in Excel and reporting systems.

Responsibilities

• Manage Career Transition service evaluations and candidate outreach.
• Document interactions and ensure positive candidate experiences.

Skills

Customer Service

Communication Skills

Data Analysis

Attention to Detail

Problem Solving

Tools

Excel

MicroStrategy

Job description

Quality Control Associate

United States

Job ID: 5612E

Primary Location: United States

Business Unit: LHH

Department: Operations

Job Description

The primary responsibility of the Quality Control Associate is to provide service support to Career Transition service participants and support service delivery quality assurance efforts. They will assess and qualify participant feedback, reply to feedback by contacting participants via phone, email, SMS, and virtual meetings, and resolve their feedback following remediation guidelines and procedures.

This role suits individuals who enjoy challenging customer service interactions and thrive in fast-paced, volume-driven environments. It is a part-time, variable hourly position.

Reporting Relationships

• Quality Control Manager
• Director, Candidate Experience (indirect)

Location: Remote, USA

Travel: None

Languages: Fluent in English; fluency in Spanish and French is strongly preferred.

Key Responsibilities

• Manage all Career Transition service evaluations assigned to them.
• Assess evaluation details and analyze referral activities.
• Outreach to candidates and deescalate issues effectively.
• Document outreach in internal systems following proper procedures.
• Manage interventions with Delivery and Lead Consultants to ensure a positive candidate experience.
• Reopen Career Transition programs as needed and assign to new consultants.
• Address and resolve all negative feedback with candidates and within internal systems.
• Maintain a remediation rate of 20%.
• Manage a light caseload to stay current and improve quality control.
• Review consultant activity and candidate utilization to ensure service standards are met.

Qualifications

• At least 2 years of experience in a fast-paced virtual customer service role, handling challenging interactions successfully.
• 2+ years in Career Transition Consulting or Recruiting is a bonus.
• Proficiency with Excel and reporting systems like MicroStrategy.
• Strong communication skills across all professional levels.
• Customer service orientation with a professional attitude.
• Attention to detail and process adherence.
• Resourcefulness and troubleshooting skills.
• Curious mindset with data analysis interest.
• Ability to handle deadlines and high-pressure situations gracefully.

What We Offer

• Growth opportunities within a global HR leader.
• Focus on learning and agility.
• Inclusive environment fostering new ideas.
• Comprehensive benefits including health, vision, dental.
• Work from home with diverse clients and industries.
• Paid training at $25/hour.
• $35/hour for Quality Control support.
• $37.50/hour for Consulting.

Placement within this range depends on location, experience, and other factors.

About LHH

We help individuals, teams, and organizations prepare for the future of work through integrated solutions including Advisory, Recruitment, Career Transition, and Learning & Development. As part of the Adecco Group, we operate globally, supporting thousands of organizations and candidates annually.

Visit www.lhh.com for more information. We are an Equal Opportunity Employer and value diversity. For our diversity and inclusion policy, see this link.

Posting date: 02-27-2025